Inside Sales Representative

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media @Carrier.

Viessmann Climate Solutions is a global leader in sustainable climate and energy solutions focused on creating living spaces for future generations. Currently as part of the Carrier Group Viessmann combines innovative technologies with a strong commitment to environmental protection promoting sustainable development and comfort. With a comprehensive portfolio that includes heating cooling ventilation and energy systems Viessmann serves residential commercial and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent integrated solutions that foster sustainability and comfort.

Viessmann Climate Solutions is part of the Carrier Global Corporation.

About this role

Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley BC. In this role youll be the operational backbone of our sales engineensuring flawless order processing driving customer adoption of our digital portals and facilitating smooth international logistics. If you love helping clients succeed while building smarter operational processes we want to hear from you!

Key Responsibilities

• Drive the Sales Engine: Take ownership of the accurate entry maintenance and seamless close-out of all Sales Orders and custom variants within our enterprise ERP system (SAP).
• Elevate Customer Experience: Partner with clients to identify and build smart digital tools that make interacting and doing business with Viessmann effort-free.
• Guide & Consult: Act as a trusted advisorguiding customers on product selection pricing and availability while crafting tailored sales quotations.
• Problem-Solve in Real-Time: Serve as the go-to liaison between clients and internal teams to resolve order challenges quickly and uphold exceptional service standards.
• Master Our Digital Portal: Build deep expertise in the Vi-Shop customer portal guiding clients through navigation order placements and account reviews.
• Empower Client Self-Service: Lead interactive customer onboarding and training sessions for Vi-Shop driving adoption and enabling clients to manage orders independently.
• Ensure Operational Excellence: Help maintain robust internal controls data integrity and compliance across SAP LVS reporting and key sales documentation systems.
• Power Global Logistics: Facilitate international commerce by generating complete customs documentation and export paperwork for U.S. container shipments European orders and LTL logistics.

Basic Requirements

• High School Diploma or GED
• 2 years of experience in sales operations order management or a customer-facing logistics role.

Preferred Requirements

• Prior experience utilizing or administering SAP and LVS reporting systems.
• Direct experience conducting customer training webinars or onboarding sessions for digital Vi-Shop and Vi-Parts Apps (SaaS/portal tools).
• Background working in manufacturing HVAC technical product distribution or international trade sectors.
• Proficiency with cross-border logistics across North America (US/Canada) and European export markets.
• Hands-on experience navigating and managing orders within an Enterprise Resource Planning (ERP) system (e.g. SAP).
• Proven track record of providing direct customer advice on product selection pricing and order troubleshooting.
• Strong digital literacy with experience guiding customers through web portals online platforms or software tools.
• Familiarity with international shipping documentation customs paperwork and export/import compliance (specifically U.S. and cross-border logistics).
• Exceptional communication skills problem-solving ability and high attention to detail.

Additional information

• Must have unrestricted authorization to work in Canada.
• No visa sponsoring available.

Pay Range

The expected base salary range for this role is between $33000.00 CAD - $83000.00 CAD annually. The rate of pay may be impacted by factors such as the applicants geographic location market data/range skills prior relevant experience job-related knowledge specific degrees and certifications and/or other relevant considerations. This compensation includes components such as base salary vacation pay public holiday pay potential estimated overtime pay and paid statutory leaves of absence. Additional benefits may include insured benefits such as health care vision dental disability as well as possible retirement contributions. The pay range will not be below the minimum wage applicable to the province in which the applicant is to be employed.

Other Compensation

This rolemayalso provide the opportunity to earn additional incentive compensation in the form of annual bonus sales bonus sales commission or local incentive. If the role provides for an opportunity to earn additional incentive compensation it will be based on measurable performance factors which may includecompany performance individual performance or other key performance indicators.

Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.

Benefits

Employees are eligible for benefits including:

• Medical Dental

• Retirement Benefits

• Time off and Leave

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tuition Assistance

Benefits are available to eligible full-time employees and may vary based on provincial or local requirements and other eligibility factors including date of hire and the terms of any applicable collective bargaining agreement.

Carrier Accommodations Process

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Current Vacancy Identification

This is a current vacancy for which Carrier is currently hiring.

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