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Inside Sales Representative Food Service Industry
Job Location:
Monthly Salary:
Posted:
29 September 2026 (9 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Inside Sales Representative
Food Service Industry
Join the food distribution sector for our client a well-established Québec-based company recognized for its expertise in fresh produce distribution. You will contribute to building long-term customer relationships by delivering attentive service ensuring accurate order follow-up and actively supporting sales growth in a dynamic and collaborative work environment.
What is in it for you:
Annual salary of 65K-90K based on experience.
Annual bonus of up to 10K based on the achievement of objectives.
Permanent position with a well-established Québec company.
Hybrid role with 3 days in the office and 2 days working remotely.
3 weeks of vacation from day one.
Sick days.
Birthday day off.
Comprehensive group benefits including medical dental short-term disability and long-term disability coverage.
Group RRSP with employer contributions.
Telemedicine service.
Employee Assistance Program.
Ongoing training and professional development opportunities.
Tuition reimbursement subject to certain conditions.
Dynamic and collaborative work environment.
Passionate and engaged team.
Company-sponsored social activities.
Employee discounts on products.
Complimentary fresh fruit on-site.
Responsibilities:
Customer service and order management (60-70%)
Contact customers and respond to incoming calls to process orders while providing high-quality service.
Maintain rigorous call follow-up using the call tracking calendar.
Verify inventory availability during order entry and communicate requirements to the purchasing department as needed.
Process orders received by email or fax and complete the required follow-ups.
Receive investigate and follow up on customer complaints with diligence and professionalism.
Prepare special product requests and other customer-specific requirements and monitor their fulfillment.
Contribute to account profitability by promoting complementary products increasing volumes and adjusting pricing when appropriate.
Customer planning and information analysis (10-15%)
Plan daily customer outreach activities and manage the call follow-up calendar.
Gather and analyze information related to stock shortages credit notes substitutions new products pricing and market trends to ensure proactive customer follow-up.
Monitor delivery delays product returns and customer credit conditions to provide personalized service.
Pricing and profitability management (5-10%)
Maintain customized price lists fixed pricing structures and customer quotations.
Prepare pricing lists required for customer quotations.
Implement necessary price adjustments during significant market fluctuations while maintaining profitability objectives.
Customer development and retention (0-15%)
Analyze sales reports to identify changes in customer purchasing activity.
Conduct courtesy and customer retention visits as required.
Participate in new business development through prospecting and referrals.
Document customer complaints and relevant information in the system to support future customer follow-up.
Contribute to customer retention efforts and report any observed decline in customer loyalty.
What you will need to succeed:
Required qualifications
College diploma (DEC) in Marketing or General Administration.
3-4 years of experience in food distribution related distribution customer service or an environment related to culinary operations.
Strong customer service skills.
Bilingualism in French and English to support customer communications and sales activities.
Core competencies
Interpersonal skills.
Communication skills.
Active listening.
Teamwork.
Sound judgment.
Decision-making abilities.
Conscientious and methodical approach.
Calm under pressure.
Dynamic attitude.
Ability to work effectively in a fast-paced environment.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
