Inside Product Support Specialist & Training Coordinator

Summary

Väderstad is looking for people who share our passion for farming. Our employees are the most important resource we have in achieving our goals. We provide great career opportunities for the right candidates in a rapidly evolving workplace with locations in ag markets across North America. Väderstad is an equal opportunity employer that values and respects diversity in its workforce. All employment decisions are made based on qualifications merit and business needs.

The Aftermarket Specialist & Training Coordinator works with Authorized Dealer locations Väderstad employees and individual farmers growers and end users throughout North America and other Regions and markets as assigned. The role combines product and aftermarket support with responsibility for planning coordinating delivering documenting and continuously improving dealer customer and employee training across the Väderstad product portfolio.

This role supports the full Väderstad product range in North America by identifying training and aftermarket support needs through field performance dealer capability product updates warranty trends service cases customer feedback and business priorities. This includes working closely with dealers customers territory teams Product Support Parts Warranty Sales Product Management Documentation and global teams to understand where additional knowledge tools or support are needed. The position turns those needs into practical training field support product demonstrations customer clinics service advice learning resources and follow-up coaching that help dealers and internal teams build stronger product knowledge improve safe operation strengthen diagnostics and repair quality and provide consistent support to customers throughout the product lifecycle.

Why Work with Us

• Väderstad offers a competitive compensation package including competitive salary health benefits and pension matching.

• 100% of the premiums associated with Health Dental Vision and Prescription benefits are paid for by the company.

• Flexible work environment

• We have an approachable culture that enables you to be the best version of yourself and bring your best ideas forward.

• Väderstad provides you the opportunity to work with an ambitious growth-oriented team that is driven to continuously improve.

Core Competencies

• High degree of customer focus
• Strong written and oral communication
• Ability to work independently highly skilled at time management.
• Ability to be a long term strategic planner with regards to product development
• High energy and the ability to handle highly seasonal customer demands.
• Strong quality orientation able to analyze and fix root causes
• Adaptability and flexibility able to handle multiple customer demands

• Strong facilitation presentation coaching and adult-learning skills with the ability to explain technical subjects in clear practical language
• High attention to detail in scheduling learner records assessments content version control budgets and reporting

• Understanding of Agricultural Industry
• Must be fluent in English.
• French Swedish and other languages would be an asset

Accountabilities

• Product Demonstrations within this region (North America)
• Timely reaction to dealer or customer concerns
• Interact with customers departments and personnel regarding technical and information requests such as delivery product requirements product problem resolution and warranty.
• Coordinates service issues and updates internal systems and all affected internal and external customers to facilitate superior and continuing customer sales and service.
• Assist dealers in establishing key customer relationships on-site customer visits.
• Meet on regularly with Territory Managers to gather feedback and market intelligence.
• Provide feedback to internal departments on customer/dealer concerns and issues
• Resolve product quality and performance issues for customers and dealers with Production & P&D
• Contribute and manage to an annual development plan.
• Field Issue presentations on their product classes Non-conformance reporting ECRs field reporting
• Involved in product research and development parts installations and part sales argumentation
• Work extensively with service international team in Sweden
• Work with extensively sales enablement and the training team in Sweden
• Knowledge of when to use/buy certain options for the products being supported
• Own and maintain an annual North American training plan and calendar aligned with product launches seasonal support needs dealer requirements and business priorities.
• Assess dealer and employee capability gaps using service cases field reports warranty trends product changes learner feedback assessments and manager input; prioritize training based on customer and business risk.
• Create collect standardize and maintain instructor-led virtual online video audio presentation assessment and job-aid content for all products sold and supported in the region.
• Coordinate subject-matter experts from Product Support Field Service Parts Warranty Sales Product Management Documentation and global teams to develop review approve and deliver accurate training.
• Plan and administer training logistics including locations schedules instructors machines tools safety equipment class capacity registration learner communications travel support catering invoices payments and training records.
• Administer the learning platform and registration tools for external customers; enroll learners assign courses maintain user access publish current materials track completion preserve attendance and assessment records and support dealership training coordinators.
• Coordinate progressive learning paths for introductory intermediate and advanced audiences including prerequisites hands-on diagnostics safe operation setup calibration maintenance pre-delivery inspection parts warranty and product updates.
• Develop knowledge checks and practical assessments provide results to the appropriate dealership or manager and coordinate remediation or follow-up coaching where required.
• Track and report training measures including registrations attendance completion assessment results dealer coverage cost learner feedback overdue requirements and effectiveness after training.
• Maintain document control for training materials so content has a clear owner version review date approval status market applicability and prompt revision when products software service campaigns processes or policies change.
• Compare and share effective training practices and reusable content across North America Australia New Zealand Sweden and other markets as assigned while adapting delivery to local products languages regulations and dealer needs.

Education

• Bachelor of Administration or college degree
• Mechanic or Engineer
• Agricultural experience

Requirements

• Agricultural or Farming experience
• Knowledge of dealer sales principles methods practices and techniques.
• Knowledge of building best practices.
• Able to build and maintain lasting relationships with corporate departments key business partners and customers.
• Some knowledge of fiscal management and budgets.
• Strong problem identification and problem resolution skills.
• Highly effective project management prioritization multi-tasking and time management skills to meet deadlines.
• Experience coordinating instructor-led virtual and self-paced learning including registration learning-platform administration attendance assessments records and post-training evaluation.
• Ability to create and edit clear technical training materials using Microsoft Office video and screen-recording tools online learning tools and approved company systems.
• Able to effectively communicate both verbally and in writing in both English and French.
• Ability to coordinate and organize meetings exhibits and other events.

Work Conditions

• This role requires regular domestic and international travel which is expected to make up more than 50% of the position. Work will be performed in a combination of field office and home office environments.
• Ability to present to large groups of people communicate
• Manual dexterity required to use desktop computer and peripherals.
• Overtime as required.