Information Technology Lead

Join the Future of Pharmacy Automation with ARxIUM!

Who We Are:
ARxIUM is a leader in pharmacy automation offering innovative hardware and software solutions globally. With over 20 years of experience we serve customers in North America Europe and Asia and operate in Winnipeg the Chicago area and remotely across North America and Europe.

ARxIUM is proud to offer the successful candidate:

• Medical dental and vision benefits or Health Spending Account
• Company-paid life
• RRSP/DPSP
• Flexible work schedule and generous paid time off
• Employee referral program
• Competitive salary

Location:Winnipeg MB (Hybrid)

The Lead Information Technology is responsible for overseeing day-to-day IT support operations and providing leadership to the IT support team while remaining actively involved in technical troubleshooting and systems administration.

This position ensures employees receive timely and effective technology support IT issues are appropriately prioritized and resolved and company systems equipment accounts networks backups and security controls are administered reliably. The IT Supervisor coordinates onboarding and offboarding activities supports infrastructure and technology projects manages service providers and vendors monitors service performance and helps maintain consistent IT procedures and documentation.The successful candidate is a hands-on technical leader with strong troubleshooting organizational communication and people-leadership skills.

• Lead day-to-day IT support operations ensuring timely resolution of employee incidents and service requests.
• Serve as the escalation point for complex technical issues and drive continuous improvement of service delivery.
• Support and maintain company systems networks servers applications devices and telecommunications infrastructure.
• Administer user accounts access controls mobile devices and endpoint management solutions.
• Oversee system monitoring backups patching upgrades and technology lifecycle activities.
• Support cybersecurity initiatives vulnerability remediation and incident response activities.
• Develop and maintain IT procedures knowledge-base documentation and service reports.
• Ensure compliance with company policies security standards licensing requirements and data protection practices.
• Oversee IT support services and act as the escalation point for complex technical issues.
• Maintain and support company systems networks applications endpoints and telecommunications infrastructure.
• Manage user access security controls backups patching and technology lifecycle activities.
• Monitor system performance identify risks and recommend improvements.
• Support cybersecurity incident response and compliance with company security and data protection standards.
• Develop IT documentation reports and service improvement initiatives.

• Oversee IT onboarding and offboarding activities ensuring timely provisioning and removal of accounts access equipment and technology resources.
• Coordinate with HR managers vendors and technology partners to support employee changes and technology needs.
• Manage IT assets software licensing inventory documentation and equipment lifecycle activities.
• Support vendor relationships purchasing budgeting and technology planning initiatives.
• Lead or participate in IT projects system upgrades implementations and continuous improvement efforts.
• Identify opportunities to enhance service delivery strengthen security improve processes and optimize technology investments.
• Perform other related duties as assigned.

• Strong leadership coaching and team development skills.
• Excellent customer service communication and relationship-building abilities.
• Strong knowledge of IT infrastructure networks systems endpoint management and cybersecurity best practices.
• Proven troubleshooting analytical problem-solving and decision-making skills.
• Ability to manage multiple priorities assess risks and respond effectively in a fast-paced environment.
• Strong organizational documentation and reporting skills.
• Experience with automation and scripting tools (e.g. PowerShell) is an asset.
• Demonstrates professionalism discretion sound judgment and a continuous improvement mindset.

• Diploma or degree in Information Technology Computer Science or a related field or an equivalent combination of education and experience.
• Minimum 5 years of progressive IT experience in support systems administration infrastructure or a related technical role.
• Previous leadership supervisory team lead or technical mentoring experience preferred.
• Experience with IT service management asset management user administration endpoint support and network troubleshooting.
• Experience managing vendors technology projects system implementations or upgrades is an asset.
• Relevant certifications such as Microsoft CompTIA ITIL Cisco or equivalent are considered an asset.

• Sedentary physical activity requiring reaching sifting lifting finger dexterity grasping feeling repetitive motions talking and hearing
• Visual requirement is for close vision distance vision peripheral vision and ability to adjust focus
• 75% or more time is spent looking directly at a computer
• Associate is frequently required to stand walk (or otherwise be mobile)
• Ability to deal with stressful situations as they arise