Implementation Consultant

Implementation Consultant

AboutUpshop

Upshopis the leading provider of a unified SaaS platform built to simplify andoptimizefood retail operations. Our solutions connect forecasting ordering inventory fresh operations DSD production planning task management eCommerce and store execution workflows to help retailers improve sales reduce shrinkoptimizelabor and deliver exceptional customer experiences. Serving thousands of stores globallyUpshoppartners withgrocery convenience and food retailers to transform operational excellence through technology.

Position Summary

Upshopis seeking an Implementation Consultant to lead customers through the successful deployment and adoption ofUpshopsolutions.

The Implementation Consultant serves as a trusted advisor throughout the implementation lifecycle helping customers translate business and operational requirements into solution configurations data requirements integration designs testing plans training and deployment activities. This role combines consultative customer engagement retail operational knowledge structured implementation delivery and hands-on technical problem-solving to achieve measurable customer outcomes.

The ideal candidate enjoys solving complex business challenges collaborating directly with customers andleveragingtechnology to improve retail operations. Experience in grocery convenience food retail or related retail operations is highly valued.

Key Responsibilities

Customer Engagement & Business Consulting

• Serve as a primary customer-facing resource throughout implementation projects.

• Build trusted relationships with customer business leaders operational stakeholders and technical teams.

• Conduct discovery sessions to understand customer processes operational workflows businessobjectives and success criteria.

• Provideconsultative guidance on industry best practices and solution adoption.

• Facilitate customer workshops design sessions testing reviews training sessions and implementation meetings.

• Help customers align business processes and operational workflows withUpshopsolutions.

• Support change management and user adoption initiatives to drive long-term customer success.

Solution Configuration & Implementation Delivery

• ConfigureUpshopapplications according to customer requirements and implementation plans.

• Execute implementation activities across discovery configuration testing deployment launch andhypercarephases.

• Document customer requirements configurations business processes and implementation decisions.

• Validate solution configurations and ensure alignment with customerobjectives.

• Manageimplementationdeliverables and ensure assigned activities remain on schedule.

• Identifyproject risks dependencies and issues and escalate appropriately.

• Support customer readiness activities leading up to launch and go-live events.

Data Onboarding & Technical Implementation

• Partner with customer business and technical teams to collectvalidate transform and onboard customer data into theUpshopplatform.

• Guide customers through data onboarding strategiesutilizingAPIs flat file integrations middleware solutions and other approved integration methods.

• Work with customers to map source system data toUpshoprequirements andvalidatesuccessful data ingestion.

• Assistwith data cleansing validation troubleshooting and ongoing data readiness activities.

• Support integrations involving ERP POS inventory management forecasting ordering DSD production planning eCommerce and other retail systems.

• Collaborate with customer IT teams third-party vendors andUpshopEngineering resources to ensure successful system connectivity and data flow.

• Troubleshoot configuration integration workflow and data-related issues throughout the implementation lifecycle.

• Validate customer data feeds and integration workflows to ensureaccuratebusiness outcomes following implementation.

• Interpret customer requirements and translate them into software configurations integration requirements and implementation recommendations.

Technical Expertise

• DevelopexpertiseacrossUpshopproducts workflows and retail operational use cases.

• Develop working knowledge of APIs REST services JSON payloads data structures integration patterns middleware platforms and cloud-based technologies.

• Maintain familiarity with Microsoft Azure technologies including Azure SQL Azure Cosmos DB AzureBlobStorageEntraand related data concepts.

• Plan and executefunctional integration regression hardware workflow and launch-readiness testing and support customers through user acceptance testing.

• Partner with Product Engineering Support and Customer Success teams to resolve customer challenges and improve implementation outcomes.

Continuous Improvement & Innovation

• Contribute toimplementationplaybooks documentation training materials best practices and reusable implementation assets.

• Capture lessons learned andrecommendimprovements toimplementationmethodologies and delivery processes.

• Identifyopportunities to improve customer onboarding experiences and implementation efficiency.

• Leverage AI-enabled tools and automation technologies to improve documentation testing customer onboarding knowledge management and project execution.

• Shareexpertiseand mentor newer team members as implementation experience grows.

Required Qualifications

• Bachelors degree or equivalent combination of education and relevant experience.

• 3 years of experience in software implementation consulting professional services retail technology or a comparable customer-facing solution delivery role.

• Strong written and verbal communication presentation facilitation documentation and stakeholder-management skills.

• Ability to manage multiple concurrent customer workstreams deadlines dependencies and competing priorities with limited supervision.

• Strong analytical problem-solving andcritical-thinkingskills.

• Ability to learnnew technologies business processes and software platforms quickly.

• Willingness to travel up to 25%.

Preferred Qualifications

• Experience in grocery food retail convenience retail store operations or retail technology.

• Experience with one or more food retail disciplines such as forecasting ordering inventory management receiving DSD fresh operations recipe management production planning labeling merchandising or store execution.

• Experience implementing SaaS solutions or enterprise software platforms.

• Experience supporting enterprise data onboarding or system integrations usingRESTAPIs flat files middleware ETL processes source-to-target data mappings and structured formats such as JSON CSV or XML.

• Familiarity with Microsoft Azure services such as Azure SQL Database Azure Cosmos DB Azure Blob Storage and Azure Table Storage as well as identity technologies such as Microsoft Entra ID.

• Experience using SQL database tools reporting platforms or data-analysis techniques to investigate data quality and application behavior.

• Experience with Zendesk JiraConfluenceWrikeSalesforceor similar platforms.

• Experience using AI-enabled tools or automation technologies to improve productivity and customer outcomes.

Success Profile

The successful candidate:

• Builds trust quickly with customers and stakeholders.

• Thinks like a consultant and focuses on customer business outcomes not just software configuration.

• Understands how technology can improve retail operations and store performance.

• Balances strong customer engagement with technical problem-solving abilities.

• Takesownership of customer success and implementation outcomes.

• Communicates effectively with both operational and technical audiences.

• Embracescontinuous learning and professional development.

• Leverages innovation automation and AI to improve customer delivery and operational efficiency.

• Thrives in a collaborative fast-paced and customer-focused environment.