Implantation team lead

Are you looking to challenge yourself by taking on a stimulating role within a thriving organization CGIs Payroll Services Centre (PSC) is currently seeking a Training Advisor.
Located in Montréal we have been helping Canadian entrepreneurs manage their small and medium-sized businesses for over 40 years. We offer all-in-one cloud solutions that simplify payroll and human capital management. Join our dynamic team and contribute to the success of local businesses.
Enjoy the following benefits:

Numerous career opportunities supported by a professional development plan
A location away from downtown traffic congestion
Access to public transportation and nearby parking options
Rewarding relationships with our clients who have a very high satisfaction rate
A work environment recognized as one of the most enjoyable in the country (certified Great Place to Work)

You will help people and make a positive impact by bringing a human touch to the relationship between clients and the company. You will guide team members in their day-to-day activities.

In a typical day you will be responsible for:

-Coordinating the various operational activities of the implementation and module-addition -team within the Payroll Department.
-Supervising and evaluating employees under your responsibility.
-Organizing and participating in the training and development of team members.
-Ensuring the establishment and maintenance of work processes that support operational optimization (ISO standards service levels performance indicators etc.).
-Communicating information effectively and facilitating team meetings.
-Managing and evaluating the quality of services delivered.
-Promoting teamwork and the sharing of best practices among team members.
-Representing the department at various meetings and within different projects.
-Participating in operational meetings and contributing to corporate initiatives and projects.
-Delivering high-quality customer service.
-Participating in client meetings as required.
-Anticipating workload fluctuations and upcoming events to adequately prepare the team.
-Ensuring that all tasks are completed in accordance with established service level agreements (SLAs).
-Addressing and managing customer concerns and escalations.
-Ensuring workforce planning and operational continuity during employee absences.

-Bachelors degree in Administration or an equivalent combination of education and relevant experience.
-Minimum of two (2) years of supervisory experience.
-Experience in payroll services (asset).
-Customer service experience (essential).
-Strong teamwork and collaboration skills.
-Ability to manage stress while maintaining a positive attitude.
-Excellent organizational and planning abilities.
-Strong time management and prioritization skills.
-Excellent communication and interpersonal skills.
-Flexibility and a strong ability to adapt to change.
-Demonstrated initiative and autonomy.
-Proficiency with Microsoft Office Suite.
Excellent command of both French and English oral and written (essential).

CGI provides a reasonable estimate of the salary range for this position. The calculation of this range depends on various factors including skill level geographic market experience education as well as professional licenses and certifications. Compensation decisions are based on the specific circumstances of each individual case. A reasonable estimate of the salary range for this position is between $60000 and $100000. This position is currently vacant.

• Analytical Thinking
• Canadian . (Quebec)
• Communication
• Customer Service & Support
• English
• French
• Problem Solving

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.