Immigrant Services Client Care Liaison ID #1565

The opportunity: The Client Care Liaison is a frontline administrative and coordination role supporting Settlement SWIS and LINC programs. This position serves as the first point of contact for clients and plays a key role in ensuring a welcoming inclusive and accessible service experience aligned with YMCA core values of inclusiveness kindness and role is responsible for coordinating client intake and appointments supporting LINC administrative processes maintaining accurate client records and program databases (OCMS and HARTS) and supporting government reporting requirements through iCARE. The Client Care Liaison contributes to safe efficient and high-quality service delivery by ensuring strong client flow accurate data management and timely administrative support for program position supports but does not deliver direct settlement case management services such as needs assessments individualized case planning or completion of client applications. Instead the role strengthens service delivery by supporting Settlement Workers and program leadership through coordination communication and administrative this role you will: 1. Client Reception & Intake CoordinationWelcome clients in person by phone and general information about Settlement SWIS and LINC initial intake screening to determine appropriate program and manage appointments for Settlement Workers and other program appointment reminders and manage cancellations/ smooth daily client flow and positive client experience.2. Appointment Booking & System SupportBook and manage client appointments according to program accurate client records in the scheduling referral outcomes to ensure service continuity.3. LINC Administrative SupportSupport LINC registration processes class scheduling and waitlist attendance records and client information in internal with workshop orientation and event communication between instructors clients and management.4. Database & Government Reporting (OCMS HARTS and iCARE)Maintain accurate client data in OCMS and HARTs reports from OCMS and HARTs to capture program and submit required data to iCARE the government reporting compliance audits data verification and reporting management in tracking program outputs and outcomes for funder reporting.5. Documentation & File ManagementPrepare and maintain client files ensuring completeness and Settlement Workers by preparing files and organizing all documentation meets organizational and funder standards.6. Team Collaboration & Process ImprovementParticipate in team meetings and case trends client flow challenges and workflow suggestions with to continuous improvement of intake administrative and reporting processesYou bring:Post-secondary education in Office Administration Social Services or a related field or equivalent combination of education and 23 years of in administrative client-facing roles computer skills including database management reporting and data with Microsoft Office programs (Word Excel PowerPoint Access Internet Publisher).Excellent written and oral communication skills with clients community partners staff suppliers and organizational multitasking and time management to work independently and as part of a team in a fast-paced sensitivity and commitment to working with diverse cultural and racial backgrounds including visible and invisible dimensions of of settlement or newcomer-serving programs considered an in additional languages is an asset particularly Arabic Tamil Mandarin Vietnamese Tagalog and to maintain confidentiality and professionalism at all to work varied hours based on client and program Police Record Check and Vulnerable Sector Screening to participate in mandated training to be completed before or shortly after commencement of work including:AODA TrainingHealth & Safety Awareness TrainingBill 168 (Violence & Harassment in the Workplace) TrainingPCI ComplianceChild Safeguarding OrientationWillingness to be able to work flexible hours based on client needsWhy work for the Y:At the YMCA of Simcoe/Muskoka we believe in creating a welcoming and inclusive environment for all members and staff. As a Client Care Liaison you will have the opportunity to make a positive impact on the lives of ourparticipantsand the community. You will work alongside a supportive team of individuals who are committed to ourvision of building vibrant and connected communities where everyone :Compensation: $21.00/ HourExtended Health benefits after90 daysPaid Well- Being DaysYMCA HealthFitness& AquaticsMembershipPension Plan after 2 yearsOngoing professional development opportunitiesWhen people find a community where they belong they the YMCA of Simcoe/Muskoka we believe in creating spaces where everyone addition to a competitive salary and benefits package we offer ongoing training and development opportunities to help you grow professionally and personally. Ifyourelooking for a challenging and rewarding career working with a diverse team where your own ideas will be heard then the YMCA of Simcoe Muskoka is the perfect place for us:The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthier stronger communities by promoting physical mental and social well-being for all. We offer a wide range of inclusive and affordable programs and services to individuals and families regardless of their background or financial will remain open until July 12 role is for an existing vacancy that is available or will be available at the time of fulfillment. We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be YMCA of Simcoe/Muskoka is committed to fair and accessible employment goal is a diverse inclusive workforce that reflects the communities we serve. Each step of our recruitment process is human-led; we do not use artificial intelligence (AI) or automated screening needing employment accommodation in the hiring process or job postings in an alternative format may contact the People and Culture department keeping with our commitment to child and youth safeguardingjob offers are contingent on the successful completion of a Police Records Check and employment reference checks. Police Records Checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children therefore not eliminating all candidates with a record from being offered a position. Police Records Checks must be renewed every three years.