Hyundai Service Advisor

Jim Pattison Hyundai Northshore is looking for an experienced Service Advisor to join our team and be the first point of contact for customers visiting our Service Department. You will play an important role in making sure every customer receives a friendly professional and positive ideal candidate is organized customer-focused and takes pride in providing great service while building strong relationships with our customers.A Day in the LifeGreet Service customers and ensure the customers needs are fully understoodPromptly and professionally answer incoming calls to the Service departmentAccurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needsPrepare accurate quotes for recommended services and obtain customer approvals for repairsAct as the liaison between the customer the parts department and the Automotive TechniciansEnsure customers are kept informed about the status of their vehicle any additional recommended repairs that may be found and wait timesManage customer complaints respectfully and promptly; escalate concerns when appropriateConduct vehicle inspection walk-arounds before and after service appointmentsMaintain a tidy presentable work space Ensure a high degree of confidentiality with company and customer informationParticipate in maintaining a supportive and engaging working environmentOther administrative duties as assignedWhat Were Looking ForA valid BC Drivers license is required including a satisfactory Drivers Abstract reportPrevious experience in the automotive industry as a Service Advisor is preferred with experience with CDK One-Eighty software considered an assetPrevious related experience in a customer-facing role would be considered an assetProficiency with Microsoft Office (Word Excel Outlook)Strong customer-service skills with a friendly approachable attitudeGood data entry skills with strong accuracyDetail-oriented with the ability to multi-task and prioritize responsibilitiesAbility to stay calm and focused in a face-paced environmentReliable punctual and dependableGood written and spoken communication skillsAbility to work in close proximity to a noisy automotive shopAbility to periodically work outdoors during the day to complete vehicle inspections with exposure to various weather conditions including sun rain wind snow heat and coldWhat We OfferCompetitive wages: $50000 - $65000 per annum based on experience and benefits package including health dental and insuranceUnlimited opportunities for advancement growth and development Manufacturer led training opportunitiesAccess to exclusive corporate discount programsRecognition and rewards programsA great team atmosphere and a positive supportive working environmentHow to ApplyIf this sounds like a great fit please apply with your resume today!Visit our Careers Page to explore more opportunities: This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Drivers thank all applicants for their interest; however only those selected for interviews will be are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process please contact us at