Human Resources Generalist

Inbound Screening & Evaluation: Conduct initial competency pre-screens for open roles across all departments against established performance rubrics and talent scorecards.

North American Full-Cycle Recruitment: Partner with hiring managers to manage the candidate pipeline across Canada and the USfrom posting and active sourcing through to assessment coordination and offer issuance.

Assessment Administration: Coordinate and interpret pre-hire capability and behavioral assessments using tools like Workwolf and TestGorilla.

Onboarding Execution: Facilitate the operational onboarding process for new team members coordinating orientations system setups and introductory touchpoints.

Compliant Offboarding: Administer departure workflows conduct offboarding documentation issue separation agreements coordinate asset recovery and partner with IT to ensure system access deprovisioning aligns with SOC 2 compliance standards.

System Integrity: Maintain the accuracy and completeness of employee records across global jurisdictions within BambooHR.

Employee Helpdesk & Support: Act as the first point of contact for employee inquiries regarding company policies employment confirmation letters remote work parameters and leave requests.

Data Audits & Analytics: Run routine data integrity audits and prepare monthly operational HR metrics (retention time-to-fill onboarding completion) for leadership review.

Workflow Automation: Assist in deploying and maintaining internal HR automation tools (including conversational HR bots and structured knowledge bases) to streamline routine administrative requests.

Benefits Coordination: Oversee Canadian and US group benefit enrollments status changes and plan administration starting from day one of employment.

Payroll Liaison: Collaborate with external payroll partners verifying and submitting bi-weekly payroll changes deductions and adjustments.

Culture & Engagement: Lead workplace engagement initiatives and social committees (virtual and in-person events wellness programs and annual celebrations).

Audit & Regulatory Compliance: Support annual HR audit readiness for SOC 2 security controls maintain workplace health and safety (JHSC) documentation and ensure adherence to Ontario employment standards (ESA AODA).

Experience: 2 to 4 years of progressive HR operations people operations or talent acquisition experienceideally within a software technology or professional services environment.

Language Proficiency: Full professional fluency in both English and Spanish (written and verbal) is required to facilitate collaboration between our North American Spanish and LATAM teams.

Candidate Assessment Skills: Direct experience conducting structured behavioral or competency-based interviews and utilizing evaluation scorecards.

Technical Systems Aptitude: Hands-on operational experience with modern HR toolssuch as BambooHR Lever (or equivalent ATS) Confluence Jira and Google Workspace.

Legislative Knowledge: Strong working knowledge of Canadian employment standards (Ontario ESA Human Rights OHSA and AODA).

Work Style: High attention to procedural precision disciplined record-keeping and the ability to exercise sound escalation judgment on sensitive matters.

AI Tooling & Evaluation: Familiarity with modern AI productivity applications and the ability to assess candidates practical usage of AI tools during the screening and interview process.

AI & Workflow Fluency: Practical experience leveraging AI-augmented tools (e.g. ChatGPT Claude Microsoft Copilot) to accelerate daily workflowssuch as drafting policies building interview rubrics synthesizing data and optimizing routine HR operations.

Familiarity with cross-border HR support across Canada the US and LATAM.

Exposure to SOC 2 HR audit preparations and evidence gathering.

Experience administering group insurance benefits and coordinating outsourced payroll workflows.