Human Resources Generalist

About Surex

Surex is Canadas largest online Insurance Marketplace. We are proudly a digital-first company with a core focus on insurance innovation and customer service excellence powered by industry-leading technology. Surex has been named one of the Globe & Mails Top Growing Companies recognized by the Fintech Business of the Year Awards and listed on Canadian Business Growth 500 for three years in a row. We have also been designated as a Top Insurance Workplace by Insurance Business Canada.

At Surex our mission is to protect Canadians. Our humble roots began in small town Alberta and we have grown to offer insurance in nine provinces and all territories. More than one million Canadians choose to shop compare and purchase insurance on our site every year. Most importantly Surex is a people-first company. We strive to craft the best experience for our employees by creating an inclusive collaborative challenging and remote first-environment where insurance professionals can learn and solve problems on a daily basis.

Summary:

Reporting to the EVP Finance & Human Resources the Human Resources Generalist plays a key role in supporting the organizations people strategy and day-to-day HR operations. This position serves as a trusted resource for employees and leaders ensuring a positive employee experience while supporting organizational goals.

The ideal candidate is a proactive adaptable and service-oriented HR professional who thrives in a fast-paced environment. They are comfortable balancing strategic initiatives with hands-on administrative responsibilities and possess the ability to manage multiple priorities while maintaining confidentiality and professionalism.

Responsibilities & Duties:

Employee Relations & HR Operations

• Support the day-to-day administration of Human Resources across the organization.

• Act as a primary point of contact for employee and management HR inquiries.

• Provide guidance and support on HR policies procedures and best practices.

• Assist in resolving employee relations issues in a fair consistent and timely manner.

• Maintain accurate and confidential employee records and HR documentation.

Talent Management

• Coordinate and support employee onboarding and orientation programs.

• Assist with employee offboarding including terminations exit interviews and related documentation.

• Prepare and manage employment agreements employment status changes and other employee correspondence.

• Support performance management processes and employee development initiatives.

Compliance & Policy Administration

• Ensure compliance with applicable federal and provincial employment legislation and workplace regulations across Canada.

• Research develop update and communicate HR policies procedures and programs

Employee Experience & Engagement

• Develop administer and enhance employee engagement recognition wellness and retention programs.

• Support company culture initiatives that promote employee satisfaction inclusion and organizational effectiveness.

• Assist with internal communications related to HR programs and initiatives.

Claims Administration

• Manage disability leave of absence and claims processes in collaboration with employees leaders and benefit providers.

• Ensure accurate documentation and timely follow-up on employee claims and accommodations.

Other Duties

• Participate in HR projects process improvements and organizational initiatives as assigned.

• Support business needs by contributing to special projects and continuous improvement efforts.

Education & Experience:

• Post-secondary education in Human Resources Business Administration or a related field preferred.

• Minimum of 2 years of progressive Human Resources experience in a Generalist or similar HR role.

• Previous experience in the insurance industry is preferred.

Skills & Competencies

• Strong knowledge of Canadian employment legislation and HR best practices.

• Exceptional interpersonal communication and relationship-building skills.

• Demonstrated ability to handle sensitive and confidential information with discretion.

• Strong organizational and time management skills with the ability to manage competing priorities.

• Effective problem-solving and conflict-resolution abilities.

• High level of attention to detail and accuracy.

• Proficiency with Microsoft Office Suite and HRIS platforms.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Adaptable resourceful and comfortable working in a fast-paced evolving environment.

Sounds like you Click below to apply!

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Surex Insurance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.