Hub Patient Services Specialist

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

About the Role

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) this role you will provide administrative reimbursement and customer support services that help patients access treatment and navigate their healthcare journey.

Working within established procedures and guidelines you will support patient enrollment benefits verification reimbursement coordination and communications with patients healthcare providers pharmacies insurers and internal stakeholders. This role is ideal for individuals with experience in healthcare administration customer service patient support or call centre environments who are passionate about delivering an exceptional patient experience.

• Support patient enrollment and onboarding activities within Patient Support Programs.
• Respond to inbound and outbound inquiries from patients healthcare providers pharmacies and other stakeholders.
• Provide administrative support related to benefits verification reimbursement processing and patient assistance programs.
• Coordinate communication among patients physicians clinics pharmacies insurers and internal teams.
• Process and maintain documentation including enrollment forms reimbursement paperwork and patient records.
• Perform accurate data entry and ensure information is updated across multiple systems.
• Monitor outstanding documentation and follow up with stakeholders to support timely patient access to treatment.
• Identify and escalate complex or non-routine issues according to established procedures.
• Maintain compliance with privacy legislation company policies GxP standards and program requirements.
• Meet service level expectations while delivering a high-quality customer experience.

• Post-secondary education (college diploma) or an equivalent combination of education and experience.
• 1 year of related experience in customer service healthcare administration patient support reimbursement benefits verification or a call centre environment.
• Experience performing data entry and administrative tasks with a high degree of accuracy.
• Strong attention to detail and ability to follow structured processes and procedures.
• Proficiency with Microsoft Office applications and computer-based systems.
• Strong verbal and written communication skills.

• Bilingual in English and French (spoken and written).
• Experience working within a Patient Support Program (PSP).
• Knowledge of reimbursement benefits verification prior authorization or insurance processes.
• Experience supporting patients within healthcare pharmaceutical specialty pharmacy or insurance environments.
• Familiarity with CRM systems case management systems or healthcare documentation workflows.
• Experience working in a fast-paced service-oriented environment with multiple priorities.
• Knowledge of provincial and private drug reimbursement programs.

• Primarily desk-based role requiring extended periods of computer and telephone use.
• Ability to manage high volumes of administrative tasks documentation and stakeholder communications.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!