Hub Patient Services Specialist (12-Month Contract)

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

About the Role

We are seeking a Hub Patient Services Specialist to join our Patient Support Program (PSP) team on a 12-month this fully remote role you will provide administrative and operational support to ensure patients healthcare providers and partners receive timely and accurate service.

This is an entry-level healthcare support role where you will contribute to patient program delivery by supporting enrollment reimbursement processes and customer service activities working within established procedures and guidelines.

What Youll Do:

• Support patient enrollment and onboarding processes in alignment with program requirements.
• Respond to inbound and outbound patient and provider inquiries using approved scripts and materials.
• Assist in coordinating communication between patients healthcare professionals pharmacies insurers and internal teams.
• Perform data entry and documentation processing (e.g. enrollment forms reimbursement documents lab or infusion records).
• Support reimbursement activities including document collection and follow-ups.
• Maintain accurate records and data integrity across systems.
• Identify and escalate non-routine issues following established processes.
• Ensure compliance with privacy regulatory (GxP) and program standards.
• Contribute to team service levels by completing tasks accurately and on time.

Basic Requirements:

• Post-secondary education (college diploma or equivalent combination of education and experience).
• Entry-level role; 02 years of relevant experience in customer service healthcare administration or call center environments is typical.
• Strong attention to detail and ability to follow structured processes.
• Demonstrated ability to perform data entry and administrative tasks accurately.
• Basic computer proficiency (Microsoft Office data/document systems).
• Strong communication skills for handling routine inquiries.

Preferred Skills / Experience:

• Experience in a Patient Support Program (PSP) healthcare pharmacy or insurance environment.
• Exposure to reimbursement billing or benefits verification processes.
• Familiarity with CRM systems or healthcare documentation workflows.
• Bilingual (English/French).

Work Environment & Requirements:

• Fully remote role open to candidates located anywhere in Canada (must be legally authorized to work in Canada).
• Primarily a desk-based role requiring extended computer use.
• May require managing high-volume administrative tasks and communications in a structured fast-paced environment.
• No travel required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!