Housekeeping Supervisor Full Time
Job Summary
Housekeeping Supervisor
You are vital to the success of your department because you know CLEAN. You understand what it takes for a hotel to deliver an exceptional guest experience and you take pride in maintaining the highest housekeeping standards. You support leadership in bringing that vision to life while working alongside your team to ensure every room and public space reflects excellence. You lead by example especially when guiding new team members and help create a culture of accountability efficiency and the role of Housekeeping Supervisor you will:
Be a Role Model Lead by example by actively participating in daily operations including cleaning inspecting and supporting your team. Provide hands-on training coaching and guidance to ensure all team members understand and meet hotel standards.
Be Detail-Oriented Conduct thorough inspections of guest rooms public areas and back-of-house spaces to ensure cleanliness and presentation meet or exceed expectations. Identify deficiencies provide feedback and ensure corrections are completed promptly.
Be an Effective Leader Supervise housekeeping staff assist with training and onboarding and support performance management through coaching communication and accountability. Foster a positive and productive team environment.
Be Organized & Efficient Coordinate daily room assignments track progress log requests and ensure timely completion of all housekeeping duties. Assist with scheduling and payroll preparation as needed.
Be a Communication Hub Maintain clear and timely communication with Guest Services Maintenance and Management regarding room status maintenance needs and operational updates.
Be Safety & Standards Focused Ensure compliance with all hotel policies safety procedures and cleanliness standards. Monitor proper use of equipment chemicals and key control procedures.
Job Requirements
- Prior housekeeping experience required with a minimum of 23 years in a hotel environment; previous supervisory experience strongly preferred
Strong knowledge of housekeeping operations cleaning procedures and equipment
Ability to lead train and motivate a diverse team in a fast-paced environment
Medium work ability to exert up to 50 lbs occasionally and up to 20 lbs frequently
Ability to stand walk bend kneel stretch twist and reach for extended periods
Strong attention to detail organizational skills and ability to multitask effectively
Excellent communication and problem-solving skills
Reliable attendance and flexibility to work varied shifts including weekends and holidays - Inspect 40 rooms per shift
- Ability to work Early Mornings and Evening Shifts
- Willing to clean a minimum of 15 rooms per shifts as needed during staff shortages or high hotel occupancy
Job Duties
Supervise and ensure completion of all housekeeping staff duties maintaining high cleanliness and service standards throughout the hotel
Inspect a minimum of 40 rooms per shift to ensure cleanliness quality and adherence to brand standards
Inspect all assigned guest rooms daily identify deficiencies and ensure timely correction and re-inspection
Prepare daily room assignments and adjust workloads based on operational needs
Maintain accurate logs of requests room status updates and departmental communications
Collaborate with Guest Services to resolve room discrepancies and physically verify rooms when required
Submit and follow up on maintenance requests to ensure timely resolution of issues
Monitor housekeeping carts closets and supply levels to ensure organization and readiness for each shift
Conduct inspections of public areas offices laundry facilities and back-of-house spaces to maintain cleanliness standards
Oversee laundry operations ensuring proper use of equipment avoiding overloading and maintaining cleanliness and safety practices
Ensure proper key control procedures are followed at all times
Assist in recruiting training scheduling coaching and evaluating housekeeping staff performance
Step in to clean a min of 15 guest rooms or assist the team during high occupancy or staffing shortages
Perform other duties as assigned by management to support the overall success and efficiency of the housekeeping department
If you take pride in leading a team to deliver exceptional cleanliness and guest satisfaction wed love to hear from you. Apply today and help us create a welcoming and memorable stay for every guest!
Required Experience:
Manager
About Company
Welcome to New Castle Hotel & Resorts. Explore our offerings, amenities, and experiences designed to make your visit seamless and memorable.