Hotel General Manager W1375

About the Organization

Summit Search Group has been retained by MLS Management on the recruitment of a Hotel General Manager at the Clarion Pointe Hotel. MLS Management is a locally owned family-run hospitality group operating a portfolio of branded hotels and related businesses across Winnipeg and beyond including multiple Choice Hotels and Marriott-branded properties. The group has built a strong reputation in the Winnipeg market through years of hands-on owner-operated management and a genuine commitment to both the guest experience and the people who deliver it.

The Hotel General Manager opportunity sits at the Clarion Pointe Hotel in St. Vital Winnipeg which operates alongside Tapps Neighbourhood Pub and Cold Beer Market under one roof. While the hotel itself is a boutique operation the real scale of this property is in its food beverage and entertainment footprint. Tapps Neighbourhood Pub seats over 300 guests including a VLT lounge and is one of the busiest sports-pub operations in the local market. This is a high-volume multi-department operation with the complexity and performance expectations of a much larger enterprise.

The Opportunity

Reporting directly to ownership the Hotel General Manager is the senior operational leader of the entire Clarion Pointe property with full accountability for the hotel Tapps Neighbourhood Pub Cold Beer Market and a commercial tenant portfolio. The GM leads a team of department managers across accounting front desk bar operations and the beer store providing the oversight coaching and accountability that keep a busy high-revenue property running profitably and to standard. This is a genuinely hands-on leadership role that rewards presence commitment and depth of hospitality experience. This is a career role for someone who thrives in a fast-paced high-volume hospitality environment and takes genuine pride in the operation they lead.

Key Responsibilities

• Oversee all areas of the property including the hotel Tapps Neighbourhood Pub (300 seats and VLT lounge) Cold Beer Market and commercial tenant portfolio ensuring profitable service-oriented operations across every department.
• Lead coach and develop a team of department managers across accounting front desk bar operations and the beer store setting clear expectations and building a culture of accountability service excellence and continuous improvement.
• Own the financial performance of the property including budget development revenue forecasting cost controls and regular reporting to ownership with a focus on protecting and growing profitability across all revenue streams.
• Maintain high standards of food beverage and guest experience by monitoring evaluating and auditing service across the pub restaurant hotel and vendor and driving ongoing improvement initiatives.
• Provide full HR leadership across the property including recruitment onboarding training scheduling performance reviews coaching and disciplinary processes ensuring the team is well-supported well-led and set up to succeed.
• Uphold health safety sanitation and licensing standards across all areas of the operation ensuring compliance with applicable regulations and a safe secure environment for guests staff and commercial tenants.

Qualifications

• A minimum of 5 years of progressive management experience in food and beverage within the hospitality industry;
• Experience within a corporate or branded restaurant and/or full-service hotel chain with a genuine understanding of operating within corporate policies procedures and reporting structures.
• Demonstrated experience managing budgets and forecasting revenue across a multi-department hospitality operation.
• A hands-on roll-up-the-sleeves leadership style with genuine comfort in a high-volume fast-paced environment and a proven ability to commit to the hours and presence this type of operation demands.
• Strong written and verbal communication skills an excellent customer service orientation and the interpersonal ability to build lasting relationships with guests staff and ownership.
• Familiarity with the Winnipeg hospitality market and Manitobas commission-based beer store model is a meaningful asset; post-secondary education in Restaurant & Hospitality Management is an asset but is not required.

For more information or to submit your resume please reach out to Matt Erhard at Summit Search Group .

Summit Search Group has a strong commitment to Diversity Equality and Inclusion. We strive for continuous development modeling inclusive behaviors and proactively managing bias throughout our process.