Host, VIP Experience
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Job Summary
Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.
Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.
From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.
So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.
** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **
Job Description
As a Host VIP Experiences you will play an integral role in delivering exceptional hospitality experiences for MLSEs most valued guests across our portfolio of world-class venues and events.
Supporting the Executive Office Global Partnerships Premium and MLSEs VIP programs (VIP Select and RESERVE) you will help execute personalized hospitality experiences for executives corporate partners premium members talent athletes celebrities and other distinguished guests.
This role combines concierge service relationship management and event operations. From coordinating bespoke experiences before arrival to delivering flawless execution on event day you will serve as a trusted representative of MLSE ensuring every interaction reflects the highest standards of hospitality professionalism and discretion.
The ideal candidate is proactive resourceful highly organized and thrives in fast-paced environments. Theyanticipateguest needs remain calm under pressure and consistently create memorable experiences through thoughtful service operational excellence and genuine hospitality.
RESPONSIBILITIES
Serve as the primary point of contact for assigned VIP guests before during and after events delivering personalized concierge-level service.
Support hospitality experiences for the Executive Office Global Partnerships Premium and other key corporate stakeholders.
Deliver exceptional experiences for members of MLSEs VIP Select and RESERVE programs through proactive relationship management and personalized service.
Coordinate hospitality andlogisticsfor executives athletes celebrities talent and other distinguished guests including transportation credentialing arrivals departures and event movements.
Execute event-day operations including guest registration accreditation VIP arrivals hospitality activations premium space management and guest experience delivery.
Coordinate personalized amenities gifting milestone celebrations and special concierge requests.
Build strong working relationships with Security Food & Beverage Venue Operations Marketing Public Relations Legal Global Partnerships Premium Guest Services and other internal teams.
Represent MLSE with professionalism warmth and authenticity while serving as a brand ambassador.
Exercise exceptional judgment and discretion when managing confidential guest information and executive requests.
Maintainaccurateguest profiles preferences and event information within CRM and hospitality platforms.
Identifyopportunities to continuously elevate the guest experience and improve hospitality operations.
SupportadditionalVIP initiativesspecial events and departmental projects as.
QUALIFICATIONS
13 years of experience in hospitality concierge services premium guest services VIP hosting protocol luxury hotels live events or a related customer experience role.
Experience supporting C-suite executives senior leaders corporate partners or high-profile guests is considered an asset.
Exceptional interpersonal and relationship-building skills with the confidence to engage executives premium members talent and distinguished guests.
Demonstrated ability toanticipateguest needs and make sound decisions in fast-paced high-pressure environments.
Strong organizational and time management skills with exceptional attention to detail.
Excellent written and verbal communication skills.
High levelof professionalism integrity discretion and sound judgment.
Collaborative proactive and solution-oriented with a passion for hospitality and guest experience.
Experience using CRM and hospitality platforms such as SalesforceSevenRooms and event accreditation systems is considered an asset.
Knowledge of professional sports entertainment hospitality or live event operations is considered an asset.
Must be available to work evenings weekends holidays and events across MLSE venues as.
Please apply by: Thursday August20.
Job Posting Compensation Range/Rate:
$20/hour
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At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.
