Host, Scotia Club
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Job Summary
Powered by Passion. United by Purpose. Build for Impact.
At Maple Leaf Sports & Entertainment Partnership (MLSE) we exist to deliver the ultimate fan experience by lifting trophies spirits and communities united as one.
Were more than a workplace. We are a team of passionate people boldly building the future of sport and entertainment together. We believe in the power of play the strength of collaboration and the energy that comes from showing up with purpose.
From the ice to the pitch the hardwood to the digital arena were proud to be the driving force behind the Toronto Maple Leafs (NHL) the Toronto Raptors (NBA) Toronto FC (MLS) Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL) Raptors 905 (NBA G League) Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club the Toronto Raptors Esports franchise in the NBA 2K League.
We bring these teams and world-class entertainment to life at our iconic venues including Scotiabank Arena BMO Field Coca-Cola Coliseum Ford Performance Centre BMO Training Ground and OVO Athletic Centre. Off the field we serve up elevated dining at e11even Real Sports and our signature club spaces like Hot Stove Club ScotiaClub and Platinum Club.
Through MLSE Foundation and MLSE LaunchPad we use the power of sport to help youth facing barriers reach their full potential. Since 2009 weve invested more than $45 million into Ontario communities -- and were just getting started.
This is what it means to be One MLSE: a culture where everyone plays a role everyone belongs and everyone contributes to something bigger than themselves.
So if youre ready to play with purpose grow with passion and win as one wed love to have you on our team.
** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed we encourage you to apply. Your unique perspective transferable skills and lived experience may be exactly what were looking for. **
Job Description
As a key member of MLSE Food & Beverage Team at Scotia club the Host will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive. This role involves managing reservations seating guests and maintaining the flow of the dining area to deliver an exceptional guest experience. The Host will also assist with operational tasks to support overall service excellence and smooth restaurant operations.
RESPONSIBILITIES
Warmly greet and welcome guests upon arrival creating a professional and friendly first impression.
Ensure menus wine lists and other guest materials are clean tidy and ready for service before each shift.
Manage and take accurate in-person reservations through Sevenrooms our reservation system.
Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
Seat guests efficiently and according to the seating plan maximizing the dining rooms capacity while balancing service flow.
Communicate special requests dietary preferences or specific seating needs to ensure seamless coordination and guest satisfaction.
Oversee guest waitlists providing accurate wait time estimates and keeping guests informed.
Assist with table resetting preparation and other duties as required to support service continuity during peak times.
Provide support to Bussers Servers Bartenders and Managers as needed to ensure smooth operations.
Handle guest feedback or concerns courteously and escalate issues to the Manager when necessary.
Follow service standards and policies ensuring a high-quality guest experience at all times.
Adhere to Health & Safety guidelines including the Occupational Health & Safety Act to maintain a safe and clean working environment.
QUALIFICATIONS
Smart Serve Certification is required.
Previous experience in a high-volume restaurant or club environment is preferred.
Ability to work flexible hours including days afternoons evenings weekends and holidays.
Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
Strong interpersonal and communication skills with the ability to handle multiple tasks simultaneously.
Able to work well under pressure and maintain a positive attitude in a fast-paced environment.
Job Posting Compensation Range/Rate:
$17.60
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At MLSE we are committed to building an equitable diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability please email . This email is only for accommodation requests. Resumes sent to this email address will not be considered.
