High Net Worth Inforce Case Coordinator

Manulifes Insurance business unit is a leading provider of investment and insurance solutions that meet the diverse financial needs of Canadian collaboration with independent Financial Advisors across the country we offer a suite of innovative wealth and protection solutions including: segregated funds mutual funds annuities guaranteed interest contracts individual life insurance and one of the most comprehensive living benefit portfolios in the industry which includes critical illness long-term care and disability products.

Manulifes Individual Insurance team currently has an opportunity for a High-Net-Worth Case primary responsibility is to provide pro-active support to our Corporate Account National Account and Independent Advisor offices as well to liaison with internal departments to ensure new life insurance applications are processed in a timely and efficient manner.

Position Responsibilities:

• Build one-to-one relationships with their assigned branches by being a consistent point of contact for them during the life of the policy;

• Pro-actively follow-up on all pending cases to ensure service standards are being met;

• Anticipate the needs of their customers and perform outbound calls e-mails or any notifications to keep them informed of the details that are important to them;

• Assume ownership of the files assigned understand any urgency and assist to solve the problems that may prevent a file from moving through the process as quickly as possible.

Required Qualifications:

• Excellent communication skills oral and written

• Proven customer service experience with the ability to communicate effectively and professionally with all levels of management;

• Proven ability to be a team player with strong interpersonal skills

• Must be adaptable and able to deal with ongoing change management

• Ability to influence convince direct and persuade others

• Ability to identify when exceptions are required and to appropriately escalate to provide superior service

• Ability to research identify a problem and provide input to finding a solution;

• Exceptional organizational skills;

• Attention to detail.

Preferred Qualifications:

• Knowledge of individual life insurance terminology and products is an asset.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.