Hexagon SmartPlant Instrumentation Support Specialist

The Hexagon Smartplant Smart Instrumentation Support Specialist supports the Hexagon Smart Instrumentation application in a project environment with regards to the following: User support Project support SPI project administration including but not limited to maintenance customization integration with other software software upgrades.

System level activities required to support the following software above this includes activity items such as:

• Set-up and monitoring application backup scheduled tasks batch services Internal Development and managing user access.
• Participate in software certification User Acceptance Testing Requests For Change and delivery processes ensure issues are communicated to developers and software vendors as needed.
• Configure test and put into production SPI for new projects.
• Provide user support for SPI projects and software integration with other applications including but not limited to: SPF Smart 3D Smart Instrumentation Smart P&ID.
• Maintain project borders and security identifiers.
• Resolve software installation issues.
• Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues or to receive assistance with hardware and peripheral malfunctions.
• Resolve CADD problems related to the software application.
• Train users as needed in supported software use.
• Support and maintain the Engineering Tools development and certification servers.
• Work directly with other areas of IT (e.g. Data Centre Infrastructure Services etc.) to investigate escalate requests and/or to seek advice on technical support issues regarding Applications Development Data Centre and Infrastructure Services.
• Liaise with Developers staff Engineering and Chief Designer to define and implement enhancements.

• University Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
• Capable of supporting the Engineering applications for which the branch is responsible.
• Knowledgeable with the Intel hardware platform and Windows Operating system.
• Ability to investigate assess and resolve issues associated with hardware and software problems.
• Ability to effectively interface with staff project management team and internal clients.
• Demonstrate initiative and results-oriented performance.
• Good verbal written organizational and presentation skills.

Explore the rewards and benefits that help you thrive at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation employee recognition and a brilliant range of flexible benefits you can tailor to your health wellbeing financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

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