Helpline Administrator
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Job Summary
The Opportunity
Job classification: A5904 - Administrative Assistant II
# of positions: 1
Hourly Rate: $26.54 - $27.47 Placement within the range is typically based upon a review of skills experience and internal equity.
Position End Date: February 5 2027
Deadline to apply: 4:00PM August 5 2026
This position provides customer service and administrative support via the SAIT Facilities Management HELPline as well as general office administrative support to the Facilities Management department.
The successful candidate is energetic resourceful and tech savvy. You are an effortless computer and technology user and demonstrate excellent time management and organizational skills. You possess superior customer service skills and an have an aptitude for learning problem solving and a growth mindset.
How youll contribute
Manage Archibus/CMMS work requests. This includes:
- Entering work requests
- Setting priorities and providing updates on requests
- Opening closing and searching work requests
- Entering time/costs
- Providing in-house training and support for SAITWorks
- Providing timely response on work request updates
Provide customer service via HELPline phone and email
- Monitor HELPline phone and email inbox during regular business hours and respond to all calls and messages
- Dispatch emergency maintenance work requests to tradespersons
Perform assigned duties as required related to:
- Operations
- Committees
- Special projects
- Team building
- Office administration including requisition entry and Invoice processing Knowledge implementation and use of AI systems for data generation and creation of Power BI charts Excel charts and dashboards for FM internal teams (Campus Services Campus Workplace Services Lockshop Electronic Security Operational Readiness)
- Administrative support functions for FM Internal Teams (Campus Services Campus Workplace Services Lockshop Electronic Security and Operational Readiness teams)
- Conduct on-site survey reviews and live walkthroughs to ensure no outstanding issues on a daily basis
Qualifications
- Post-secondary diploma or a combination of applicable education & experience
- Facilities Management Professional (FMP) or willingness to obtain
- Proficient in Microsoft Office Suite
- Basic knowledge of trade and building operations terminology
- Previous customer service experience
Skills Required
- Excellent interpersonal and communication skills
- Excellent phone etiquette
- Excellent Customer Service skills
- Proficient in prioritizing multiple tasks
- Possess a high degree of energy and initiative
- Ability to work both independently with moderate or little supervision and as a part of a team
Preferred
- Administrative Certificate/Education an asset
- Call Centre Experience an asset
We sincerely thank all applicants for their interest in this opportunity. We understand how important communication is and we are committed to following up with every candidate. Please know that each application is thoughtfully reviewed and you will hear from us either way.
Together we build bold futures
At SAIT we equip you with the resources you need to shape bold futures for yourself and our communities. Eligibility and offerings may vary by employment contract and can include:
- Generous top-up in lieu of time off and benefits
- Professional development opportunities through access to LinkedIn Learning and discounted Continuing Education and Professional Studies courses
- Access to Greenshield for virtual therapy at a reduced rate to support your well-being
- Ability to contribute to RRSP or TFSA with reduced group rates
- Excellent dining options on campus
- Free access to our fitness facilities and group fitness classes
About SAIT
At SAIT were building bold futures. Were a community of tenacious problem-solvers inventive thinkers and passionate collaborators who believe in doing work that matters.
Named one of Albertas Top Employers were driven by a desire to create an impact in our community. If youre looking for a place where purpose meets possibility youve found it here.
Were committed to community and belonging
Community and belonging is essential to achieving SAITs vision to be a global leader in applied education. We encourage applications from women Indigenous people racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities. Learn more about Community and Belonging at SAIT.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
About Company
The Southern Alberta Institute of Technology (SAIT) offers hands-on degree, diploma, certificate, continuing education and corporate training programs to develop the skills and knowledge employers demand.
