Health Research Hub Client Navigator

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Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is Thursday October 1 2026 at 11:59PM.

Job Description:

Primary Purpose

The Health Research Navigator provides frontline research support and develops a structured knowledge system to enhance the effectiveness of the Health Research Hub. The role manages the Hubs research inquiry intake process investigates solutions connects researchers with resources and collaborators and develops an AIready knowledge base that supports institutional research activities. The Navigator works independently engages broadly with the research community and contributes to the development of new tools and processes that advance the Universitys health research capacity.

Key Accountabilities

Research Intake and Support:

• Duties may include but are not limited to the following:

• Manage the Health Research Hubs research inquiry queue including intake triage follow-up and resolution.

• Investigate questions by reviewing documentation consulting campus partners and gathering information from relevant sources.

• Provide clear timely and accurate guidance to researchers and external partners.

• Identify recurring issues or information gaps and recommend improvements in documentation or processes.

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Knowledge Base Development

• Duties may include but are not limited to the following:

• Develop and maintain an AI compatible structured knowledge repository that supports discovery retrieval and organizational memory.

• Convert resolved inquiries into tagged searchable entries aligned with emerging standards for metadata and information organization.

• Create and maintain researcher partner and resource profiles to support collaboration and network awareness.

• Ensure content quality consistency and usability across all knowledge assets.

Community Engagement and Information Gathering

• Duties may include but are not limited to the following:

• Build relationships with researchers and both institutional and community partners through conversations meetings and participation in relevant events.

• Collect contextual information about researcher needs interests and opportunities for collaboration.

• Review abstracts publications and announcements to keep researcher and resource profiles current.

Collaboration and Stakeholder Relations

• Duties may include but are not limited to the following:

• Work with research support units the Office of Research IST library staff and other partners to maintain alignment across processes and information systems.

• Represent the Health Research Hub on relevant committees or working groups as assigned.

Continuous Improvement

• Duties may include but are not limited to the following:

• Participate in the design and refinement of intake workflows tagging structures and knowledge capture processes.

• Provide feedback on prototype tools and emerging AI enabled systems. enabled systems.

• Contribute to metrics reporting and evaluation of Health Research Hub services.

• Support the development testing and refinement of new digital tools and workflows.

Required Qualifications

Education

• Bachelors degree required.
• Graduate education in a health-related field information science or a research-intensive discipline is an asset.

Experience

• Experience in a research-based environment such as academia health sciences library and information sciences or research administration.

• Experience working with information systems documentation or knowledge management processes is an asset.

• Experience working with modern ticketing systems or queues (e.g. Jira) is an asset.

• Familiarity with academic research lifecycles research support services or scholarly communication is preferred.

Knowledge/Skills/Abilities

• Strong organizational skills and the ability to gather analyze synthesize and manage varied information sources.

• Knowledge of and experience with accessibility options including AODA and post-secondary education standards.

• Excellent analytical and problem-solving abilities.

• Effective written and verbal communication skills.

• Ability to work independently and exercise sound judgment.

• High comfort with technology including emerging AI tools and structured information systems.

• Strong interpersonal skills and the ability to build relationships with individuals at all levels.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.