Head of Delivery

This is not a traditional Head of Delivery role.

Were not looking for someone whose primary focus is running projects managing escalations or overseeing implementation plans.

Were looking for someone who can run Delivery as a business within the business.

Someone who can build leadership capability establish operating rhythms create accountability shape how the function scales and balance customer outcomes with commercial performance.

This role sits at the intersection of delivery people leadership commercial management and organisational growth.

Youll work closely with the executive team to ensure Delivery continues to scale as a high-performing commercially successful function that delivers exceptional outcomes for both customers and the business.

• Lead and scale the regional delivery function
• Create the systems structures and operating rhythms that enable sustainable growth
• Establish clear accountability governance and performance management across the function
• Develop leadership capability within the delivery organisation and create pathways for future growth
• Build a function that can scale through leadership process and operational excellencenot through individual heroics

• Define and evolve delivery methodologies governance frameworks reporting and quality standards
• Ensure consistent execution across multiple customer implementations and delivery streams
• Build scalable delivery capability that creates repeatable predictable outcomes
• Drive continuous improvement across delivery practices tooling resource planning and operational effectiveness

• Build trusted relationships with senior customer stakeholders
• Balance customer success with commercial accountability and delivery profitability
• Partner with Sales Product and Executive Leadership to support growth and long-term customer value
• Ensure commercial considerations are embedded into delivery decisions and resource planning

• Shape the operating model for the delivery organisation as the business continues to grow
• Influence organisational priorities capability planning and workforce strategy
• Partner with the executive team on business planning organisational design and scaling initiatives
• Create clarity alignment and focus in a fast-moving environment

Youre likely operating today as a:

• Head of Delivery
• General Manager
• Practice Director
• Professional Services Director
• Delivery Director
• Consulting Director
• Business Unit Leader

Youve moved beyond simply leading projects and programs.

Youve built teams developed leaders created operating models improved organisational capability and owned commercial outcomes.

Most importantly youve learned how to scale a function through systems leadership and structurenot through personal intervention.

• Experience leading a delivery professional services consulting or technology function of approximately 60100 people
• Demonstrated success scaling teams functions or business units through periods of growth and organisational change
• Experience leading through managers and leadership layers not solely through individual contributors
• Strong commercial acumen including ownership of budgets utilisation profitability forecasting revenue or P&L outcomes
• A track record of creating operating models governance frameworks accountability mechanisms and delivery rhythms that improve organisational performance
• Experience building leadership capability succession pathways and high-performing management teams
• Experience leading enterprise software implementations across multiple customers and delivery teams
• Strong stakeholder management skills with the ability to influence at executive and board level
• Confidence navigating ambiguity competing priorities and organisational complexity

• Experience within insurance financial services or other regulated industries
• Experience within SaaS software vendor consulting or professional services environments
• Experience running a delivery organisation as a business unit practice or service line

If youre excited by the challenge of building a high-performing delivery businessnot just managing delivery workwed love to hear from you.