Groups Supervisor, Group Sales

Group Sales Supervisor BilingualAbout UsSunwing Vacations Group is home to North Americas largest vacation brands including leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations as well as the growing U.S.-based tour operator Vacation Express and the Groups travel retail businesses and Luxe Destination culture is driven by our EPIC Values - Entrepreneurial Passionate Innovative and Customer-Centric - and our teams work together to deliver our purpose: passionate people making vacation dreams come OpportunityUnder Sunwing Vacations we are looking for a Bilingual Group Sales Supervisor to join the Group Sales this role you will ensure employees are properly trained and motivated to deliver exceptional service while being accountable for achieving group sales targets through a customer-centric to the Group Sales Manager this position is based in Laval and Working ConditionsPosition: Permanent full-timeSchedule: 35 hours per week with the possibility of overtime based on business needsWhat Youll DoCreate and maintain a motivated high-performing and highly customer-focused Group Sales ongoing training and coaching to Group Sales Representatives Group Sales Agents and Group Sales Coordinators on processes policies customer service excellence and selling the performance of the Group Sales Team through regular monitoring of sales targets and feedback provided during team meetings and individual individual targets are achieved and address performance issues through coaching and structured performance management through regular and documented feedback to support employee development and calls emails and other customer communication channels are responded to according to established service levels both in terms of response time and quality control of the teams group key performance barriers to the Manager or Director including pricing issues competitor promotions and process-related effectively with cross-functional and resolve escalated calls while providing coaching and support to Group Sales Agents and Representatives to minimize the number of trade shows conferences and other work-related other duties as Youll NeedMinimum 1 year of sales and customer service in French and English with excellent verbal and written communication interpersonal skills and the ability to develop strong working relationships with colleagues and negotiation and problem-solving initiative and a commitment to customer service working knowledge of Microsoft with TTS or other reservation systems is considered an certification required.*TICO / OPC CertificationTICO (Ontario) or OPC (Quebec) certification is considered an asset upon you do not hold this certification it will be required as part of your employment. Fees are associated with the examination and obtaining the certification. The company will cover the cost of the first examination attempt; subsequent attempts will be at the employees We OfferHybrid work opportunitiesGreat travel perksGoodLife corporate discountComprehensive benefits packageRRSP matching programGrowth and development opportunitiesFree parkingOpen-concept collaborative workspaceOpportunity to give back through our social responsibility initiativesSee for yourself! @sunwinglifeWe thank all who apply; however only those who meet the qualifications will be are proud to have a workforce made up of passionate people from diverse experiences and backgrounds. We are also committed to employment equity and fostering an inclusive and accessible Equity and InclusionDiversity makes us EPIC. We strive to create a culture where everyone feels valued included and and Harassment PreventionWe have partnered with White Ribbon to support a survivor-centered and trauma-informed approach with awareness and training programs across our -BeingWe promote initiatives that support employees in Being EPIC and Being Well both personally and and DevelopmentOur programs support skill development personal leadership and leadership development across will accommodate all applicants throughout the recruitment you require accommodation to apply please contact