Global Security Analyst ll, IRC Bilingual (FrenchEnglish)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Overview:

The Physical Security Incident Reporting Centre (IRC) Canada Europe and Asia-Pacific is a 24/7/365 business responsible for satisfying the safety and security needs of TD Bank for the protection of employees visitors vendors and assets as required. This includes reporting and triaging security related incidents monitoring threats evaluating results and ensuring the overall department goals are achieved. The role ensures that all activities of the group are performed according to established IRC policies and procedures. The role is responsible for making recommendations to the Team Lead on duty regarding critical incidents and security related events.

Hours/Availability Detail:

• 2-Week Rotational Day and Evening 8-hour Shifts
• Must be able to work onsite in Mississauga Ontario - This is NOT a remote position

Who You Are:

The ideal candidate is an energetic professional with proven knowledge skills and abilities executing the following in support of TDs vision mission and values.

• dependable and take pride in developing your knowledge and expertise to consistently deliver strong performance.
• flexible and thrive in an environment of change. Consistently demonstrate a positive attitude resiliency and willingness to do things differently.

• thrive in a dynamic and time-sensitive environment.

• able to take complex information and communicate it in a clear and easy to understand manner.

• passionate engaging and have a desire to consistently and compassionately deliver superior experience.
• enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Job Requirements:

• Monitors for and identifies threats trends and incidents that could negatively impact the security of TD Bank personnel facilities operations and reputation
• Responsible for detailed report writing that will involve an in depth understanding of critical incident escalation
• Handles sensitive and confidential information with limited supervision
• Consults with all risk functions in the development and documentation of policies procedures and controls for all department processes
• Coordinates security guards as needed
• Actively monitors and facilitates the occurrence of security related incidents
• Assesses threats based on incoming data and makes decisions based on findings
• Participates in numerous Physical Security projects including - Physical Security technology video monitoring and retrieval
• Monitors access control systems and takes actions in response to an alarm breach or malfunction
• Appropriately responds to security operations notifications and requests made by internal and external parties
• Liaises with emergency medical services the fire department and law enforcement in the event of an emergency
• Conducts open-source research to answer specific questions and develops intelligence products
• effectively multi-task sourcing relevant information quickly to support decision making and effective problem solving.
• Understand and apply operating policies and procedures
• support the timely and accurate completion of business processes and procedures
• support and participate in process improvement opportunities
• participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest
• support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• participate in personal performance management and development activities including cross training within own team
• keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• contribute to a fair positive and equitable environment that supports a diverse workforce
• act as a brand champion for your business area/function and the bank both internally and/or externally
• Performs other duties as assigned

Formal Education Experience and License Requirements:

• College Diploma with progressive work experience
• A minimum of 2 years of relevant work experience in a modern and large 911 Call Centre Central Station Alarm Monitoring and Dispatch operation Technical Security Control Room Global Security Operations Centre (GSOC) or similar environment
• Ability to work within a 24-hour department with a rotating schedule
• Shift work experience in a 24-hour operation preferred
• Strong Customer service and communication; Call center/phone experience preferred
• Strong documentation investigative and report writing skills
• Intermediate computer skills
• Strong attention to detail
• Demonstrated proficiency with Microsoft Office and other PC-based programs
• Personal presence intellect energy and drive to succeed in a high-performance environment
• Comfortable with ambiguity and working with large amounts of data and information
• Ability to prioritize tasks while working with competing priorities
• Ability to collaborate in and support a team environment
• Ability to work independently
• Ability to plan and successfully complete tasks within specified timelines
• Ability to solve problems

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):