General Manager

Are you passionate about helping people live their healthiest lives Do you thrive in a dynamic supportive environment where your contributions truly matter If so Medcan is the place for you!

The Role:

As General Manager of Medcans new Markham location this role will have full ownership of site performance; from P&L management and operational excellence to client experience and community engagement. Markham is a hub site offering Annual Health Assessments Membership Restore Refine and Fitness programming supported by a cross-functional team of over 20 staff. The General Manager will ensure that Medcans brand hospitality standards and clinical programs are executed exceptionally while tailoring the experience to the Markham community. The GM will also serve as Medcans ambassador in the local market building the relationships and visibility that drive awareness and growth.

What Youll Do:

Client Experience and Hospitality:

• Lead the delivery of personalized high-touch client service across all programs and touchpoints at the Markham location. Ensure the client journey from arrival check-in clinical flow and departure is seamless high-quality and consistent with Medcans brand standards while incorporating appropriate local nuance.
• Leverage client experience data (NPS CSAT) to identify opportunities act on feedback and continuously raise the bar.
• Personally support client escalations as needed and provide an elevated client experience.

Team Leadership:

• Lead a cross-functional team of 20 to ensure alignment accountability and consistent execution against Medcans standards.
• Focus on performance management process development and training to support strong operational performance and service delivery.
• Establish team operating rhythms including daily huddles and regular meetings to ensure coordination across functions.
• Foster a culture aligned to Medcans values with a strong emphasis on hospitality collaboration and results.

P&L Ownership and Site Performance:

• Own the full site-level P&L including revenue growth cost management and profitability.
• Develop and execute site-level business plans in partnership with centralized sales marketing and product teams to grow client acquisition cross-sell and increase retention.
• Optimize clinic flows and resource utilization to deliver efficient high-quality operations.
• Present performance updates and strategic recommendations to executive leadership.

Community Ambassadorship:

• Serve as Medcans representative in the Markham community. Build and maintain relationships with local business groups community organizations cultural associations and referral networks to raise awareness and generate leads.
• Represent Medcan at local events and identify opportunities for partnerships that align with Medcans brand and mission.
• Develop a local engagement strategy that positions the Markham site as a trusted health and wellness destination in the community.

ite Operations and Brand Standards:

• Ensure all physical spaces such as clinical rooms fitness areas lounges reception meet Medcans brand and hospitality standards.
• Manage facility maintenance vendor relationships and day-to-day operational needs.
• Support in-clinic teams and corporate functions to maintain an optimal environment for clients and staff.

What Youll Need:

• 7-15 years experience in a senior leadership role within a multi-disciplinary clinical healthcare wellness or high-end hospitality environment.
• Demonstrated experience managing site-level financial performance including full P&L accountability in a healthcare or hospitality setting.
• Entrepreneurial leader with a willingness to roll up sleeves and get into the details.
• Proven ability to work cross-functionally and lead through influence within a matrixed organization.
• Strong client service orientation with experience leading teams in high-touch service-focused environments.
• Strong data-driven mindset with the ability to use operational financial and client experience insights to inform decisions.
• Demonstrated success in community engagement local business development and/or brand ambassadorship.
• Executive presence with the ability to manage client escalations and represent site performance to senior leadership.
• Fluency in Mandarin and/or Cantonese is an asset.
• Bachelors degree required; MBA or other relevant graduate degree is an asset.
• Strong alignment to Medcans values mission and purpose.

This is a full-time and on-site position working 40 hours per week based on business needs between 8:30am-5:00pm Monday Friday. The role will initially be based out of Medcan Toronto (150 York St) until the Markham site opens in Fall 2026.

Position Pay Range

Pay will be determined based on an analysis of the selected candidates experience and qualifications within the roles compensation grade. Medcans compensation ranges are determined by a combination of required qualifications and skills market value and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks benefits and potential bonuses or incentives.

Diversity Equity and Accessibility:

Medcan is dedicated to equity diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair transparent and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcans values. If you have questions about how your application is assessed please contact the Medcan Talent Acquisition team at .