FT Food & Beverage General Helper-GCT

Position Summary:

Under the direction of the Senior Manager Food and Beverage this position is responsible for providing food and beverage service to guests with an upbeat and positive attitude. The F&B General Helper plays a key support role within the Bars and Beverage operations by ensuring Bartenders Bar locations and Beverage Depots are fully stocked clean and well-maintained throughout service. This individual helps create a smooth and efficient workflow by replenishing supplies cleaning workstations and assisting with overall bar readiness. The ideal candidate will be highly organized proactive and a strong team player with a keen attention to detail. Their behind-the-scenes support is essential in maintaining the high standards of service and cleanliness expected at Great Canadian Entertainment and our Food & Beverage Departments.

Key Accountabilities:

Consistently deliver excellence in service product presentation and venue image
Deliver maintain and exceed guest service quality standards as established by F&B Department
Provide immediate attention to all guests in a pleasant and courteous manner
Demonstrate courtesy commitment and professionalism at all times
Present in full uniform at all times on duty
Adhere to Smart Serve and Alcohol and Gaming Commission regulations
Organize replenish and stock bars as needed
Follow assigned cleaning checklist
Adhere to the company grooming and uniform standards including being professional at all times while on duty
Cover breaks for bar help and bartenders and assist bartenders as required (Only if needed)
Consistently uphold and demonstrate safety rules and standards as designated by F&B Department
Attend staff meetings / training as required to advance knowledge of menu specials new product / promotions guest service procedures/initiatives
Manage product flow to ensure bars consistently deliver timely service and quality product
Move beverage stock inventory and equipment (following all safety regulations)
Receive and record food and beverage merchandise
Pick up bar orders to give to supervisors to punch in efficiently in a timely manner
Go into service depots and make orders
Assist with non-alcohol beverage preparations when needed in Service Depots
Document and account for all transferred products
Ensure timely delivery of all requisitioned products
Deliver product for service depots (gaming outlets)
Deliver ice to bars
Deliver food products to Quick Service outlets
Use all equipment for its intended purpose in a safe manner
Cleaning and mopping floors at service depots and bar back areas when required
Ensure outlets have cleaning materials paper towels soap etc.
Ensure kegs are turned on for service and check expiry while turning on and hooking lines for service
Ensure pop bibs are hooked up and changed if needed
Bring down empty bottles from bar locations at the end of the night Report to supervisor on end of shift for dismissal
Performing other duties as required
Foster teamwork by working harmoniously with co-workers assisting with duties while maintaining a high standard of guest experience
Advise Supervisor of any occurrences which may compromise or be damaging to positive customer relations
Advise Supervisor of any occurrences which may impede operational efficiency
Report any special occurrences or discrepancies to Manager &/or Supervisor
Identify and recommend opportunities for improving service or operational performance to Manager &/or Supervisor

Education and Qualification Requirements:

Positive and personable attitude with a team player attitude
Minimum 1 year experience in the service industry
High-School Diploma or equivalent required
Valid G Drivers License
Ability to read & write and basic math skills
Responsible for obtaining and maintaining Food Handlers & Smart Serve Certification
Responsible for obtaining and maintaining AGCO. gaming license as required

Work Environment Considerations:

Fast paced with multiple priorities deadlines and deliverables exposure to some conflict distress and noise.
This role requires extended period of standing walking bending and may lift up to 35 lbs.
The role requires a flexible schedule that adapts to business needs will have non-traditional work hours including holidays evening overnight or weekend shifts.