Front Desk Agent (Casual)

Front Desk Agent (Casual)The Explorer HotelYellowknife Northwest TerritoriesJoin Northern Canadas Premier HotelThe Explorer Hotel is seeking enthusiastic professional and customer-focused individuals to join our Front Office team as Casual Front Desk position is ideal for someone who enjoys working with people and is committed to providing exceptional guest service in a fast-paced hospitality note: This is a casual position with no guaranteed hours per week. Candidates must have morning availability with shifts scheduled based on operational requirements vacation coverage sick leave coverage and business SummaryReporting to the Front Office Manager the Casual Front Desk Agent serves as one of the first points of contact for hotel guests and is responsible for creating a welcoming and positive guest successful candidate will assist guests with check-in and check-out procedures reservations guest inquiries and administrative duties while maintaining the highest levels of customer service and ResponsibilitiesGuest ServicesWelcome guests in a professional and friendly guest check-ins and check-outs efficiently and to guest inquiries requests and guests with directions hotel information and local room reservations cancellations and and direct incoming telephone guest confidentiality and front desk and lobby areas remain organized and DutiesProcess payments credit card transactions and cash handling and reconcile cash floats as accurate guest records and with daily reports and administrative guest requests with Housekeeping Maintenance and other hotel Front Office operations as customer service hospitality retail or front desk experience is considered an communication and interpersonal attention to detail and organizational to work independently and as part of a working in a fast-paced environment and handling multiple computer skills and ability to learn hotel management dependable and be available to work morning shifts including weekends and holidays as We OfferCompetitive hourly casual and development discounts and hotel to gain valuable hospitality experience.A supportive and welcoming team thank all applicants for their interest; however only those selected for an interview will be Explorer Hotel is an equal opportunity employer and encourages applications from Indigenous Peoples Northerners and individuals legally entitled to work in Canada.