French Bilingual, Claims Quality Assurance Analyst

Trupanion is seeking a French Bilingual Claims Analyst to join our skilled and passionate Claims Team with an emphasis on supporting our growing clientele and operations in Québec Canada. 

This position is responsible for supporting the quality accuracy and consistency of pet medical claims adjudication across Claims teams and geographies. By reviewing medical records claim forms invoices and related documentation this role helps ensure eligible and ineligible claim outcomes align with Trupanion policies and quality standards. Additionally this position supports claim audits payment validation reviews problem-solving initiatives and recommendations that contribute to operational excellence and continuous improvement. 

At Trupanion we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada. 

Responsibilities: 

• Review medical records claim forms invoices and supporting documentation to assess claim outcomes in alignment with Trupanion policies including complex claim situations 
• Partner closely with Claims team members and managers to support accuracy and consistency in claims adjudication while contributing to an exceptional experience for customers and veterinary clinics 
• Assist with the design preparation review and tracking of claim payment verification audits 
• Support internal and external audits of Trupanion products 
• Identify trends and opportunities for process improvement across Claims operations 
• Translate and transcribe medical records and client or third-party communications between French and English 
• Maintain a high level of accuracy productivity adaptability and collaboration within a fast-paced and evolving environment 

Qualifications:  

• Bilingual in French and English 
• Damage Insurance Claims Adjuster License (Personal Lines) in Québec  
• Minimum of two years of experience adjudicating damage insurance claims 
• One or more years of experience providing customer service over the phone 
• Strong preference given to candidates with experience adjudicating pet medical insurance claims or working in a veterinary clinic 

Skills:  

• Strong desire to contribute within an evolving team environment with shared performance goals 
• A problem-solver who approaches challenges with curiosity creativity and flexibility 
• Highly adaptable to change with the ability to thrive in a rapidly scaling organization 
• Proficiency with technology including Microsoft Office applications web-based applications and PC platforms 
• Desire to collaborate learn and support a variety of processes over time 
• Strong written and verbal communication skills in both English and French 
• Ability to adapt quickly to evolving processes and protocols with immediate implementation 
• Commitment to providing exceptional customer service to customers and partners across the business 
• Flexibility to adjust schedules based on department needs 

Compensation:

• The base salary for this position is $70000 on a full-time schedule. 
• Along with the base salary Trupanion employees are eligible for monthly bonuses based on individual or team performance. 
• We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.  

Additional Information :

Benefits and Perks:

• Employer-paid extended health coverage for you and your family
• Trupanion will partner with Wealthsimple to register your RRSP pension etc.
• Four weeks of paid time off and 11 paid float holidays (you can decide which days are most important to you!)
• Five weeks paid sabbatical after five years of employment
• Employer-paid medical insurance for one pet (cat or dog)
• Paid time off to volunteer at nonprofit organizations
• Open casual pet-friendly and fun work environment

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.

Remote Work :

Yes

Employment Type :

Full-time