Food Services Supervisor, Retail

**As Providence Health Care prepares for the opening of the New St. Pauls Hospital some aspects of this position may evolve during the transition period. While the overall nature of the role is expected to remain substantially the same operational requirements may result in adjustments to scheduling FTE unit assignment site or other operational details.**

Within the context of a client and family centred model of care and in accordance with the Mission Vision and Values and strategic directions of Providence Health Care the person promotes a safe respectful and civil working environment for patients residents families visitors and staff.

Reporting to the Regional Manager Retail Food Services or designate the Food Services Supervisor Retail ensures that full-service cafeteria coffee shop (if applicable) and catering services run smoothly for customer service food quality food safety physical safety and merchandise excellence. Oversees the daily food service operations in assigned areas including supervising and training staff staffing schedules menu planning and ordering inventory management performing administrative record keeping for daily weekly and monthly periods and performing daily cashouts and related financial entries. Approves timesheets and maintains accurate records on payroll system. Maintains food standards by participating in quality assurance activities and coordinates regular inventory counts. Ensures kitchen production for cafeteria items and catering orders are operating timely and effectively. Promotes and maintains excellent customer relations by resolving customer concerns and providing exceptional service. Maintains effective on-going communication with all levels of staff that fosters a respectful Food Services work environment. The Supervisor is accountable to ensuring daily operations are efficient and effective while maintaining quality standards.

Education and Experience:

• Graduation from a recognized two-year program in Food Service Supervision.
• One years recent related experience in Retail or an equivalent combination of education training and experience.
• Food Safe Certificate 1.

Skills and Abilities:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.

• Competitive salary as per the FBA Collective Agreement $34.81/hour
• Meaningful impact: Your dedication and expertise will directly impact the lives of our patients and community.
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching.

Your Day to Day:

• Supervises staff by preparing schedules coordinating assignments evaluating performance managing orientation and training maintaining staffing records arranging relief coverage processing leave requests and completing payroll/timekeeping documentation.

• Oversees daily food service operations including staffing customer service food preparation cooking meal service inventory control food storage stock replenishment purchasing receiving supplies resolving discrepancies and cost control reporting.

• Plans and executes menus recipes catering functions and special events in consultation with the Manager/Assistant Manager ensuring quality standards food presentation and successful event delivery.

• Maintains food safety sanitation and workplace safety standards in accordance with HACCP WHMIS and established procedures; conducts inspections implements corrective actions and reports hazards and injuries.

• Supports quality assurance and continuous improvement activities including audits inspections satisfaction surveys maintaining manuals and statistical records and updating departmental standards and procedures.

• Ensures equipment and facilities are safe and operational by coordinating maintenance and repairs with appropriate departments and notifying management of servicing requirements.

• Manages financial and administrative responsibilities including cash handling balancing and deposits monitoring expenditures participating in budget recommendations resolving customer concerns and contributing to staff meetings and departmental initiatives.

• Performs other related duties as assigned

About Food Services:

Food Services plays a vital role in enhancing patient care and health outcomes by providing nutritious high-quality meals tailored to diverse dietary needs. Our team includes dedicated professionals who work collaboratively to ensure meals meet the highest standards of care serving patients residents and staff across Providence Health Care facilities.

We acknowledge that Providence Health Care and the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.