Financial Support Advisor

About Bow Valley College

Bow Valley College is Calgarys college with local impact and global reach serving more than 15000 students. Welaunch our studentsby preparing them for in-demand jobs through high-quality future-oriented education. We advance our graduates into careers in healthcare technology business entertainment arts social services and more contributing to our economy and community. We evolve our students through work-integrated learning upskilling and reskilling.

Proud to be named one of Canadas Top 50 research colleges our applied research focuses on health and educational technology and social innovation. Home to the Digital Entertainment Nexus Calgarys first esports arena and the Bears varsity team Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at .

Position Summary

We are seeking a collaborative student-centered and detail-oriented Financial Support Advisor to support students in navigating financial aid programs institutional awards and financial wellness resources throughout their educational journey.

Reporting to the Manager Financial Empowerment the Financial Support Advisor serves as a primary point of contact for students seeking guidance on government financial aid scholarships bursaries and financial literacy supports.

The successful candidate will provide high-quality advising and customer service from initial inquiry through to program completion helping students understand complex financial aid processes access available funding opportunities and build the financial knowledge needed to achieve their academic and personal goals.

This role requires strong relationship-building skills sound judgment and the ability to support a diverse student population in a fast-paced and collaborative post-secondary environment.

What Youll Be Doing:

Support Student Financial Success

Provide student-centered advising and support related to government financial aid scholarships bursaries and financial wellness programs. Guide students through funding applications eligibility requirements appeals and reporting obligations while helping resolve application issues or delays.

Deliver support through one-on-one advising workshops presentations phone email and virtual interactions. Promote financial wellness by facilitating educational initiatives focused on budgeting tax benefits savings programs and fraud awareness while connecting students to appropriate campus and community resources.

Administer Financial Aid and Awards

Support the administration of financial aid and institutional awards by processing applications maintaining accurate student records confirming registration and updating information within government and institutional systems. Assist with bursary and scholarship adjudication and disbursement while ensuring compliance with applicable policies and procedures.

Collaborate with Student Accounts academic departments and internal stakeholders to resolve student issues maintain data integrity and support efficient service delivery. Contribute to reporting data tracking and continuous improvement initiatives that enhance processes and the overall student experience.

Build Relationships and Support Outreach

Develop strong relationships with students faculty staff government representatives and external partners to support student success and financial empowerment. Liaise with funding agencies and collaborate across departments to address complex student situations and ensure accurate timely support.

Participate in Open Houses orientations workshops and other outreach initiatives that increase awareness of financial aid awards and financial wellness resources. Stay informed on sector trends and best practices through professional networks institutional collaboration and ongoing engagement within the post-secondary community.

What Sets You Apart

You are a student-focused and collaborative professional with strong advising communication and relationship-building skills. You bring experience supporting diverse adult learners with empathy professionalism and sound judgment and are passionate about helping students navigate financial aid and funding processes with confidence.

You have strong knowledge of student financial aid systems awards administration and applicable legislation and policies along with the ability to interpret and apply complex information accurately. Your analytical mindset organizational skills and attention to detail allow you to effectively manage multiple priorities while maintaining a high level of service and data integrity.

You are also comfortable working across systems and collaborating with internal stakeholders government representatives and external partners to resolve issues improve processes and enhance student experience. Strong presentation and facilitation skills combined with a commitment to financial wellness and student success will help you thrive in this role.

Qualifications:

Minimum

• 1-3 years advising experience
• Bachelors Degree
• An equivalent combination of directly related education and experience may be considered

Preferred

• Knowledge of applicable systems (e.g. student management systems government financial aid systems provincial financial aid portals Microsoft applications)
• Ability to interpret and implement financial aid and awards legislation policy and procedures
• Strong communication advising interpersonal and presentation skills
• Ability to work with diverse multi-cultural adult students using sound judgment and client-centred approach
• Ability to liaise and build effective relationships with internal stakeholders external agencies and government partners
• Strong analytical organizational and time management skills
• Presentation/facilitation skills

Closing Date: June 01 2026

This opening is a continuous (AUPE) position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check. If your education was received internationally we will require you to provide an international education assessment through IQAS WES or one of the other nationally designated organizations upon hire.

This position is open to all college employees with the appropriate education and experience.

Diversity and Inclusion Commitment

Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including but not limited to visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity.

Required Experience:

Unclear Seniority