Field Service Supervisor

SUMMARY

Under limited supervision the Field Service supervisor functions as the lead of a field

service team and oversees technicians to ensure their work is performed effectively. The

Supervisor is involved in team decisions hiring training and is required to make sure the

team follows all SOPs KPIs and Lean Six Sigma programs.

JOB DUTIES

• Develops and implements best practices and procedures to enhance business growth.
• Manages service personnel to ensure they meet customers expectations and requirements.
• Ensures that every technician has the proper training and certifications to meet the needs of the job.
• Schedules service jobs and assigns personnel to specific jobs and duties.
• Ensures that service personnel are provided the proper equipment and tools needed to perform jobs correctly and safely.
• Ensures the service team adheres to all new SOPs KPIs and Lean Six Sigma programs.
• Assists Manager and/or Account Specialist in customer surveys and is able to review jobs for quotes.
• Participates with Manager in hiring new Field Service Technicians.
• Tracks all training for each technician.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires an associates degree and five (5) or more years of related experience or an equivalent combination of education and experience.

KNOWLEDGE SKILLS ABILITIES

• Specific knowledge of field service duties required
• Ability to work with the team in the field when the need arises
• Ability to maintain a positive attitude and productive driven work ethic required
• Strong interpersonal analytical and problem-solving skill required
• Ability to remain calm and clear-headed in an emergency required
• Good communication skills required

PHYSICAL DEMANDS

• Push/pull up to 50 pounds
• Lift/carry up to 50 pounds
• Lift bulky objects
• Neck rotation trunk rotation stair climbing repetitive bending kneeling sustained squat forward reaching overhead reaching reach and lift ladder climb and carrying/crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

LICENSES & CERTIFICATIONS

• Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

• 5-10 Indirect Reports
• 2-5 Direct Reports

COMPANY INFORMATION

Motion offers an excellent benefits package which includes options for healthcare coverage retirement savings vacation sick and holiday pay.

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GPC conducts its business without regard to sex race creed color religion marital status national origin citizenship status age pregnancy sexual orientation gender identity or expression genetic information disability military status status as a veteran or any other protected characteristic. GPCs policy is to recruit hire train promote assign transfer and terminate employees based on their own ability achievement experience and conduct and other legitimate business reasons.