Field Service Specialist

This is an onsite role at our Vancouver BC client site.

Position Summary

The Field Service Specialist is the Maintenance Engineering focal and is responsible for providing maintenance recommendations andtechnical assistance to both internal and external Line Maintenance teams on Thales IFEC Systems as it relates to operationmaintenance and troubleshooting.

The candidate is a technical interface between the Customer and Thales regional or central candidate will contribute to the Central organization continuous improvement process by sharing and implementing maintenancebest practices and tool feedback activities.

The Field Service Specialist may be exposed to more than one of Thales IFEC systems installed and will have to learn how to supporta wide variety of systems installed on common commercial candidate must be a self-starter who can operate with minimal supervision in potentially less than optimal working environments.

Key Areas of Responsibility

Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Airline Line Maintenance teams
Participate to system installation and retrofit activities on aircraft (including witnessing or running SIP or GFTP)

Job Description

Provide field support (including maintenance calls customer support request etc.) to help the timely dispatching of Aircraftwith high level of IFEC system performances and customer satisfaction
Investigate critical in service event (e.g. executive complaints extended dark flights etc.) and lead event to a resolution
Provide back office Maintenance recommendations for non performing or Chronic aircrafts
Identify systemic issues based on repetitive maintenance actions performed feedback or reports from key stakeholders(including customer cabin crew line maintenance engineering etc.)
Create Update and Validate Technical Maintenance or Installation Data (MPD AMM SBs SIP/GFTP)
Prepare and distribute activity report to key stakeholder (e.g. PM customer executive management )
Provide feedback and inputs for improvements of monitoring tools (ground tool parser on wing tool) and processes
Will have to consistently learn and train on new products new functions and performance issues by working closely withapplicable departments such as Customer Support Engineering Central Operations Customer Programs and Repair Stations.
Maintains the ability to travel on short notice to customer locations worldwide.
Maintains a preparedness and valid passport for extended periods away from home location domestically or abroad.
The preceding functions have been provided as examples of the type of work performed by employees assigned to this jobclassification. Management reserves the right to add modify change or rescind the work assignments of different positions and tomake reasonable accommodations so that qualified employees can perform the essential functions of the job.

Basic Qualifications

High School Diploma or General Education Development (GED) Diploma minimum
Must be able to read and interpret documents such as technical publications flight line procedure safety rules operating andmaintenance instructions and procedure manuals.
Must be capable of interpreting mechanical and electrical wiring diagrams.
Must be available to be contacted outside of normal office hours to provide technical support to the organization on an on-call basis.
The demand of the installation may require flexible and/or extended work hours to meet the release of the aircraft. Working hours mayvary flexibility required.
Will have to be on the road for extended periods of time and to cope with and respect foreign customs and cultures.
Will be required to travel to different Maintenance Repair Overhaul facilities as the needs of the service dictates some locations may bein an unstable political environment.
Must have a Valid Passport and the ability to travel outside the country in which the position is located

The individual must:
Be a self-starter who can operate with minimal supervision in potentially less than optimal working environments
Have demonstrated ability to work both independently and as a team member and provide regular status reports on issue progress.
Have the ability to clearly communicate at all levels of the organization as well as external customers and Field/Repair Shop personnelthrough verbal and written communication.
Be highly organized individual with the ability to document findings/test results track priorities and co-ordinate resolution of technicalissues.
Must be able to work in a fast-paced environment while maintaining accuracy and efficiency.
The ideal candidate is engaging and energetic with a personality that likes to interact with people. They must be able to project aprofessional and polished image that portrays confidence and trust. A strong interest and passion for commercial aviation is highlydesirable

Preferred Qualifications

Proficient with the following software: Microsoft Word Excel PowerPoint Outlook and Internet Explorer.
Has experience:
In commercial aviation maintenance environment and an extensive knowledge of Civil Aviation Airworthiness procedures.
With IFE systems installed in Commercial Aircraft
Aircraft data Bus systems (RS485 A429 etc)
Ethernet Networks (10Base T 100Base T basics troubleshooting test equipment)
knowledge of Linux Shell scripting MySQL PHP C C
Strong work ethic and drive to succeed with a strong sense of accountability and integrity

Special Position Requirements
Travel: Up to 30%
Customer Location Based or Site Visits: this position is primarily based in a customer location and will requireregular travel to and from one or more customer sites to perform the essential functions of the position.

What We Offer

• Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents including the following:

• Company paid Extended Health Dental HSA Life AD&D Short-term Disability Cancer Care Program travel insurance Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP DCPP TFSA) with a company contribution and a match to a DCPP with no vesting period.

• Company paid holidays vacation days and paid sick leave.

• Voluntary Life AD&D Critical Illness Long-Term Disability.

• Employee Discounts on home auto and gym membership.

Why Join Us

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents including the following:

Company paid Extended Health Dental HSA Life AD&D Short-term Disability Cancer Care Program travel insurance Employee Assistance Plan and Well-Being program.

Retirement Savings Plans (RRSP DCPP TFSA) with a company contribution and a match to a DCPP with no vesting period.

Company paid holidays vacation days and paid sick leave.

Voluntary Life AD&D Critical Illness Long-Term Disability.

Employee Discounts on home auto and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.