Field Service Representative II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance Adherence to all Good Manufacturing Practices (GMP) Safety Standards Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.)

Job Description

Field Service Representative II

R-

Territory: Montreal and Surrounding Area

As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.

As a Field Service Engineer II at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Education/Experience:

• Advanced Degree no prior experience required or Bachelors Degree plus 2 years of hands-on technical experience installing troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics Engineering Physics Chemistry or related technical field
• Additional relevant certifications are advantageous

Knowledge Skills and Abilities:

• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid drivers license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in French and English required
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

La maîtrise de la langue anglaise est requise pour garantir une communication et une collaboration efficaces avec les membres de léquipe et les dirigeants dentreprise dans divers endroits à travers le monde y compris aux États-Unis.

English language proficiency is required to ensure effective communication and collaboration with team members and business leaders in various locations globally including the United States.