Field Service planner

Finning Canada

1

Permanent

Fort McMurray AB 14x14 Rotation

Plan the Work. Support the Customer. Keep Operations Moving.

At Finning we dont just repair equipment we help our customers maximize uptime and productivity. As a Field Service Planner youll be the central point of contact between customers technicians operations teams and support personnel ensuring service work is planned coordinated and executed efficiently.

This is a highly visible role that combines customer service project planning technical knowledge and stakeholder management. Youll be responsible for developing repair scopes coordinating field service activities managing work order progress communicating with customers and ensuring an exceptional service experience from start to finish.

If you thrive in a fast-paced environment enjoy solving problems and can balance multiple priorities while building strong relationships wed love to hear from you.

• Act as the primary point of contact for customer service and repair requests.
• Understand customer concerns and recommend effective repair solutions.
• Determine whether repairs should be completed in the field or shop environment.
• Provide estimates timelines and repair recommendations.
• Manage customer communication throughout the repair lifecycle.
• Identify opportunities for additional services and value-added solutions.
• Ensure customer expectations are clearly understood and consistently met.
• Follow up after repairs to confirm customer satisfaction.

• Develop detailed scopes of work and repair plans.
• Coordinate resources parts availability labour requirements and scheduling activities.
• Build and maintain repair timelines and project milestones.
• Track job progress and proactively address schedule scope or budget changes.
• Participate in planning scheduling and service review meetings.
• Support backlog management and communicate priorities across stakeholders.
• Ensure accurate documentation and work order administration.

• Manage changes to scope cost and schedules throughout the life of the job.
• Support warranty and goodwill recommendations where appropriate.
• Monitor job performance estimates and repair costs.
• Apply project management principles to ensure successful outcomes.
• Deliver the voice of the customer while balancing business objectives and operational requirements.

• Partner with Service Supervisors Technicians Product Support Representatives Sales teams and Administrative teams.
• Facilitate clear communication between customers and internal stakeholders.
• Support safe efficient and customer-focused service delivery.
• Contribute to continuous improvement and lessons learned initiatives.

• 5 years of experience in heavy equipment service repair coordination technical support parts warranty or a related industry.
• Strong customer service and relationship management skills.
• Experience coordinating multiple priorities in a fast-paced environment.
• Excellent communication problem-solving and organizational skills.
• Strong business acumen with the ability to manage estimates costs and timelines.
• Proficiency with Microsoft Office applications including Excel and Word.
• Ability to work independently while collaborating effectively with cross-functional teams.

• Heavy Equipment Technician (HET) background or strong mechanical aptitude.
• Experience supporting Caterpillar equipment and product lines.
• Understanding of service billing and warranty processes.
• Project management experience or formal project management training.
• Blue Seal Certification considered an asset.
• PMP certification or training considered an asset.

• Exceptional stakeholder management and communication skills.
• A strong customer-first mindset.
• The ability to make decisions in complex situations.
• Strong planning and project coordination capabilities.
• Confidence managing schedules priorities and competing demands.
• A proactive approach with a sense of urgency.
• The ability to influence and collaborate without direct authority.

• Competitive compensation and comprehensive benefits package.
• Industry-leading safety culture.
• Opportunity to work with the worlds largest Caterpillar dealer.
• Supportive team environment with opportunities for ongoing development.
• Meaningful work helping customers keep critical operations running.

Schedule: 14 days on / 14 days off
Location: Fort McMurray Alberta

If youre passionate about customer service planning complex service work and helping deliver exceptional equipment support wed like to hear from you.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.