Field Service Engineer Barrie, Ontario, Canada Pharmacy Automation

Please review the following important notes before applying to this posting. Applicants must:

• Reside in Barrie Ontario Canada.
• Be authorized to work in Canada for any employer.
• Be able and willing to travel to and from the United States for initial onboarding and as needed for ongoing training classes. At the time of your application you must already possess the necessary legal documentation to travel between the US and Canada.

Perform all Customer Support Duties and Responsibilities relating to Swisslog Healthcares Pharmacy Automation systems including:

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective 24/7 emergency and paid services to customers in assigned area as required.
• Provide start-up services on Translogic Systems as assigned.
• Assist with start-up services on new Swisslog products as required working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders consumables repair and return of defective parts and requests for information pertaining to their systems.
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
• Ensure that required administrative paperwork Service Work Orders Expense Reports and Downtime Reports and start-up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property be mindful in spending companys money and resources responsibly and exercise proper care and responsibility when working with customers property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require some travel as well as holiday and weekend work.

• Vocational school related military experience or job experience equivalent.
• 1-3 years field service experience with electro-mechanical products.
• Successful candidates will have an effective communication style that builds customers trust and satisfaction.
• Ability to read blue prints schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows Application experience.
• Basic computer networking skills.
• Must be a self-starter well organized and be able to work independently without supervision.

Desirable but not Essential:

• Experience working in a mission-critical on-call environment. Experience with 24/7 on-call availability is ideal.
• Associates Degree from a Technical or Vocational School.

Eligibility Requirements:

• Ability and willingness to travel 30 to 70% of the time for technical support and training purposes.
• Ability and willingness to work on-call hours including weekend night and/or holiday work.
• Ability and willingness to lift lower and carry objects up to 50 lbs. work from heights climb ladders and work in confined spaces.
• Must have a valid Ontario drivers license and excellent driving record.
• Must reside in Barrie Ontario Canada.
• Must be authorized to work in Canada for any employer.
• Must be able to travel to the United States for initial onboarding and as needed for ongoing training classes.

Compensation: Base salary range for this position is $60000 - $70000 plus overtime and on-call pay plus vehicle allowance and fuel card. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance tuition reimbursement disability 401k matching (up to 8%)