Field Application Engineer

Company Information

JDRF Electromag Engineering Inc. is a research-intensive product development company located in Port Credit Mississauga Ontario. Our mission is to reduce global GHG emissions by creating affordable Smart Lighting for commercial buildings.

We have developed a breakthrough technology that will transform the commercial smart lighting industry and have a measurable impact on global GHG emissions.

As a member of our team you will join what we believe is the most exciting clean-tech story in Canada. You will also have the opportunity to be part of a close-knit and innovative team that works with cutting-edge technology including machine learning edge computing and data fusion.

General Description

We are looking for a versatile and technically skilled individual to support the deployment and integration of our smart lighting control systems. This hybrid role involves a mix of scripting technical support light project coordination and system-level testingideal for someone with a background in electrical systems basic software skills and customer-facing experience.

- Software Development Writing testing and debugging software for our smart lighting systems (Python required).

-Engineering Team Support Assisting in system testing product development and internal technical tasks.

-Client Technical Support Providing on-site and remote support which includes travel.

This position is open to a range of experience levels and candidates will be assessed based on their experience technical abilities and adaptability during the interview process.

Key Responsibilities

Software Development

• Develop and troubleshoot software related to our smart lighting solutions.
• Write Python-based scripts and tools for product customization automation and testing.
• Work with internal teams to enhance product features and optimize performance.

Engineering Team Support

• Conduct system-level testing to build expertise and replicate customer issues.
• Set up test environments analyze product performance and contribute to R&D efforts.
• Assist in designing and implementing solutions that integrate hardware and software components.
• Support deployment projects including documentation configuration and scheduling coordination.
• Help bridge communication between technical teams and project stakeholders to ensure smooth execution.

Client Technical Support (Field & Remote)

• Provide hands-on support to customers assisting with product setup troubleshooting and technical inquiries.
• Conduct product demonstrations and training sessions for clients ensuring smooth adoption of our solutions.
• Gather customer feedback and relay insights to the product team for continuous improvement.
• Participate in on-site visits as needed requiring travel within Canada.

What We Offer

• Hands-on experience in a fast-paced innovative environment
• Mentorship and training from industry professionals
• Exciting innovative fast paced and growing environment prime for continuous development.
• Annual Salary range: $60000 - $80000 CAD
• RRSP Matching Contributions Plan and health benefits.

• We value diversity and inclusion and encourage applications from all qualified candidates. We will accommodate applicants needs throughout the recruitment process. Please reach out to us at if you have accommodation needs.

Requirements:

Position Requirements

• An undergraduate degree in Electrical/Computer Engineering Networking and Telecommunications Information and Communication Technology or a related field.
• Demonstrated success in a Field Application Engineering role or a similar product design or application engineering position (field or internal) with at least 1-2 years of experience in both hardware and software domains.
• Strong Python programming skills are preferred to assist with custom solutions and troubleshooting.
• Exposure electrical wiring wiring diagrams and hardware setup.
• Ability to clearly communicate complex technical details to both technical and non-technical audiences.
• Proven ability to work under pressure especially in response to customer issues and deadlines.
• Excellent communication and interpersonal skills.
• Familiarity with network performance and cybersecurity testing is beneficial.
• Industry experience in lighting or smart building technology is an asset.
• Understanding of wireless mesh network topology is beneficial.
• Willingness and ability to travel within Canada as required for client support and site visits.