Family Services Reception

About Us

At Ronald McDonald House British Columbia and Yukon we envision a province where families stay close to their sick children. Today 2 out of 3 Canadians live in a city or town without a childrens hospital. Our Mission is to give sick children the healing power of being together with family.

As a champion of family-centered care we enable access to childrens hospitals by providing families with sick children accommodation meals and wellness programs that support their emotional and physical well-being.

Since opening our first 13-bedroom House in Vancouver in 1983 Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for 2014 we opened the Heather House a 73-bedroom House on the grounds of BC Childrens Hospital along with a Ronald McDonald House Family Room inside Surrey Memorial 2025 we expanded once again opening new Family Rooms at Royal Inland Hospital in Kamloops and the University Hospital of Northern BC in Prince George bringing comfort care and a place to rest to families throughout the province.

With the demand for services increasing we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort connection and wellness and will offer families more space more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years ensuring even more families can stay close when it matters most.

Our team is the backbone of this mission; serving families supporting volunteers and donors and helping spread awareness every single day.

About the Position

Our Family Services Team strives to provideexceptional service and family care in an often busy and fast pacedenvironment. They will be responsible for ensuring that all dailyadministrative functions are efficiently managed to provide a seamless experiencefor all families. The ideal candidate will have excellent communicationsskills strong attention to detail and previous experience in a front desk ormedical office setting.

Please note this is a part-time position that requires weekend availability.

Administration

• Organize and execute all daily administrative duties as required in a timely manner.
• Support admissions reservation requests and referrals by hospital and families.
• General Reception duties include answering and directing calls and emails sorting mail and receiving deliveries.
• Guest screening and data collection including ensuring all patient information is recorded accurately in guest family database.
• Ensure family intake and billing information is properly organized and filed.
• Participate in meetings as required and record minutes for distribution as needed.
• Book appointments for intake and maintain schedules.

Job Specific Competencies and Skills

• Alignment with the mission and values of Ronald McDonald House BC and Yukon.
• Ability to represent the House with a polished positive and professional demeanor and attitude always.
• Commitment to work collaboratively in a team environment with staff volunteers families donors and the public.
• Well organized and able to develop and document systems to ensure operational efficiencies.
• Ability to think creatively and problem solve with a customer service focus.
• Ability to remain calm under pressure. Excellent written and verbal communication skills.
• Ability to work a flexible schedule that includes evenings and weekends to best meet the needs of the organization.
• Additional duties as required.

Experience and Educational Requirements

• Degree or diploma in relevant field
• 2 years experience in hospitality medical office or administrative field
• Versatility and Proficiency with MS Office Suite and other software.
• Level 1 First Aid and CPR Certification
• Familiarity with property management/accommodation software an asset.
• Sanyas Training or Mental Health First Aid an asset.

Disclaimer

The above statements are intended to describe thegeneral nature and level of work being performed by people assigned to thisclassification. They are not to be construed as an exhaustive list of allresponsibilities duties and skills required of personnel so classified. Allpersonnel may be required to perform duties outside of their normalresponsibilities from time to time as needed.

Please note: all successful candidates will berequired to undergo a vulnerable sector criminal record check.

Please visit our careers page to see more job opportunities.