Facility Customer Service Coordinator
Job Location:
Hourly Salary:
Posted:
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Job Summary
The Facility Customer Service Coordinator works closely with customers to determine their needs answer their questions about Sherwin-Williams products and recommend the right position contributes to the growth of our business through supporting current and potential customers handling inquiries and determining their product needs.
- Location: 130 Van Kirk Drive Brampton Ontario L7A 1B1
- Schedule: Full-time Monday - Friday first shift
- Compensation: $22.08 - $28.69 hourly
Responsibilities
- Address customer inquiries via telephone and email by providing accurate information regarding products and product applications
- Ensure high levels of customer satisfaction through excellent service
- Build positive relationships with customers
- Intake process and verify customer orders to ensure they are completed and documented accurately
- Build and maintain knowledge of all products to ensure effective customer recommendations
- Act as a liaison between customer sales representatives and store staff
- Ensure compliance with policies and procedures including safety loss prevention and security
- Follow quality service standards and comply with procedures rules and regulations
- Assist with moving and loading products
- Operate batch tinting equipment as needed
Qualifications
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment
- Must be able to read write comprehend and communicate in English
- Must be able with or without reasonable accommodation to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion
- Must have at least one (1) year of work experience in customer service retail or sales
- Have an associates degree or higher in Business Sales or Marketing
- Have at least one (1) year of experience working as a Facility Coordinator
- Have at least three (3) years of work experience in customer service retail or sales
- Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit) pallet jacks hand trucks order pickers vacu-hoists drum dollies conveyor belts etc.)
- Have previous work experience selling paint and paint-related products
- Have prior work experience operating tinting or color matching equipment
Required Experience:
IC
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
