Facility Coordinator

SUMMARY

TheFacility Coordinatoris responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer addition the coordinator ensures adherence to policies and procedures ensuring data integrity quality planning and KPI work order metrics are achieved.

KEY DUTIES & RESPONSIBILITIES

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts schedules and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLAs are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Generate required data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned.

Innovation

• Advise management team of issues concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

KNOWLEDGE & SKILLS

• Strong written and verbal communication
• Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
• Strong customer-oriented skills. (1-3 years experience)
• Strong administrative and organizational skills. (1-3 years experience)
• Analytical and problem-solving skills. (1-3 years experience)
• Ability to work independently. (1-3 years experience)
• Strong attention to detail and data accuracy. (1-3 years experience)
• Excel experience in managing large amounts of data. (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange clarification and follow up. (1-3 years experience)
• Experience working in a Shared Service environment. (1 year experience)

This is a regular full-time position with a salary range of $54185 - $67732 per annum. The starting salary will be based on the successful candidates competencies including but not limited to experience education and performance related to this role.

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