Expert Employee Experience

At CNeverydaybrings new and exciting challenges. You can expect an interesting environment whereyourepart of making sure our business is running optimally andsafelyhelpingkeep the economy on track. We provide the kind of paid training and opportunities that long-term careers are builtonand we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.Joinus!

Job Summary

The incumbent enables CNs employee journey by connecting key moments that matter into a coherent values-based end-to-end experience across the employee lifecycle. The incumbent leverages personas and journey maps to identify pain points gaps and opportunities to enhance how employees experience work at CN. The role supports the evolution of CNs Employee Value Proposition (EVP) including culture and engagement priorities and leads enterprise programs such as onboarding and offboarding recognition service anniversaries retirement programs and awards. The incumbent collaborates with HR and business stakeholders to translate employee insights into scalable programs clear frameworks and measurable improvements to the employee experience.

Main Responsibilities

Develop maintain and evolve employee personas and journey maps across the full employee lifecycle

Identify pain points experience gaps and opportunities to improve employee experience consistency and quality

Support the evolution and continuous improvement of CNs Employee Value Proposition (EVP)

Translate employee insights into actionable program enhancements and communication strategies

Ensure alignment of employee experience initiatives with CNs values and enterprise priorities

Own and govern key employee experience programs tied to moments that matter including onboarding offboarding recognition service anniversaries retirement programs and awards

Lead end-to-end program execution including planning stakeholder alignment requirements definition implementation and sustainment

Develop standardized program frameworks including scope eligibility processes timelines and roles and responsibilities

Ensure consistency in employee-facing messaging and guidance in collaboration with Communications

Continuously improve programs to enhance employee experience efficiency and adoption

Collaborate with cross-functional partners including People Analytics Total Rewards Talent Acquisition HR Operations Labour Relations and Corporate Communications

Leverage data feedback and experience insights to measure effectiveness and inform decision-making

Provide recommendations to improve experience outcomes program adoption and operational efficiency

Facilitate working sessions with stakeholders to validate journey maps moments that matter and program improvements

Build strong relationships to ensure alignment and integration of employee experience initiatives across the organization

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CNs hybrid work model. The role may require flexibility to work occasional extended hours in support of program launches and key milestones. Due to the nature of the role the incumbent must be able to meet tight deadlines handle pressure and stress. The role requires minimal travel (10%) within North America.

Requirements

Minimum 7 years of progressive experience in Employee Experience culture and engagement HR program management HR transformation or related fields

Experience designing and delivering enterprise-level employee programs and frameworks

Experience working cross-functionally in complex organizational environments

Experience translating insights into actionable recommendations and scalable solutions

Bachelors Degree in Human Resources Industrial Relations Organizational Development Business Administration Communications or a related field or an equivalent combination of education and relevant experience

Demonstrates a strong customer mindset with a focus on employee and manager experience

Applies program and project management principles effectively

Drives continuous improvement and process optimization

Communicates clearly and effectively with strong storytelling ability

Collaborates and influences stakeholders across all levels without direct authority

Exercises sound judgment and discretion when managing sensitive topics

Strong proficiency in Microsoft Office tools particularly PowerPoint

Ability to work with data and feedback to generate insights and recommendations

Strong written and verbal communication skills

Fluently bilingual both written and verbal (English French)

About CN

CN is a premium railroad that sustainably generates value for our customers shareholders employees and stakeholders with an unwavering commitment to safety and service. Essential to the economy to the customers and to the communities it serves CN safely transports more than 300 million tons of natural resources manufactured products and finished goods throughout North America every year. CNs network connects Canadas Eastern and Western coasts with the U.S. South through a 20000-mile rail and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN we are dedicated to building North Americassafest mostinclusiveandsustainable railroad which includes reflecting the communities in which we operate. Research shows that candidates often dont apply unless they feel they fit the job posting at 100%. To all potential applicants even if you dont meet every job requirement listed in a posting we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials accessible meeting rooms or other accommodations) please get in touch with our team at.

As an equal opportunity employer qualified candidates will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status and other protected status as required by applicable law.

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