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Enterprise Service Desk Analyst 28266

EmergiTEL

Job Location:

Winnipeg - Canada

Monthly Salary: Not provided by the employer

Posted: 24 July 2026 (30+ days ago)

Application Deadline: 21 October 2026

Vacancies: 1 Vacancy

Job Summary

emergiTEL is hiring a Enterprise Service Desk Analyst. This is a contract role.
Compensation: $24.91/hr
Location: Winnipeg MBor Regina SK
Job Description (English)
Working Hours: Flexible (7:00 AM to 7:00 PM CST) Monday to Friday
Position Summary

Provide first-line technical support to clients and internal service teams.
Troubleshoot infrastructure issues including servers networks phone systems cloud environments and Microsoft Office 365.
Deliver remote support to ensure seamless client operations.
Work effectively in a fast-paced environment with a strong commitment to service excellence.

Key Responsibilities

Provide first-line customer support troubleshoot technical issues and maintain system performance and reliability.
Resolve incidents promptly to support service delivery commitments.
Configure workstations and software for new employee onboarding.
Administer and manage servers networks Azure environments and Microsoft 365 services.
Participate in IT projects including system enhancements staging activities and large-scale device imaging.
Troubleshoot workstations network infrastructure Active Directory Domain Services (ADDS) DNS DHCP file servers and related technologies.
Assist with security reviews backup audits upgrades and system optimization initiatives.
Follow hardware and software standards policies and security best practices.
Communicate incident status updates planned changes and approved service interruptions to clients in a timely manner.
Document recurring issues and develop knowledge base articles for future reference.

Qualifications

Demonstrated ability to collaborate effectively within a team and support colleagues with varying technical skill levels.
Completion of a post-secondary program in Information Technology or a related discipline or equivalent education and experience.
CompTIA A Network and Security certifications are considered assets.
Minimum two (2) years of experience in a managed services technical support role.
Strong knowledge of Microsoft 365 and Azure Active Directory.
Comprehensive understanding of networking concepts and technologies including routers switches firewalls LAN WAN VPNs network security systems and intrusion detection systems.
Experience with Microsoft Intune Microsoft Defender Exchange and other Microsoft technologies.
Fluency in English both written and verbal. French is considered an asset.
Proven ability to work under pressure and manage multiple priorities simultaneously.