(EMR) Implementation Project Manager (Ontario)

As an EMR Implementation Project Manager in the Implementation team you will lead the implementation of MYLE for new clinics and healthcare organizations across Ontario. From the moment a contract is signed you become the primary point of contact responsible for planning coordinating and delivering a successful transition from a clinics existing EMR to MYLE.

You will manage multiple implementation projects simultaneously acting as the central point of coordination between clinic leadership and MEDFAR teams to ensure successful deployments and a seamless transition to MYLE.

This role combines project leadership healthcare workflow analysis change management and stakeholder engagement. Your work will have a direct impact on helping healthcare organizations successfully adopt MYLE and realize the full value of their transition.

Key Responsibilities

Lead Clinic Implementations

• Manage the end-to-end onboarding and deployment of MYLE for a portfolio of clinics across Ontario.
• Develop project plans timelines milestones and implementation strategies tailored to each clinic.
• Coordinate data validation activities with internal teams and clients to ensure transferred data is accurate complete and usable.
• Coordinate internal and external stakeholders to ensure successful project delivery.
• Monitor project progress and proactively manage risks issues dependencies and change requests.
• Ensure projects are delivered according to agreed timelines scope and quality standards.

Guide Workflow Transformation and EMR Adoption

• Lead discovery and planning workshops to understand each clinics goals workflows and operational needs.
• Analyze and document clinical and administrative workflows to support a successful transition to MYLE.
• Identify opportunities to simplify processes and help clinics adopt best practices enabled by MYLE.
• Support organizational change and guide clinic teams through the adoption of new workflows and technologies.
• Ensure a seamless transition from implementation to ongoing operations and support.

Build Strong Client Relationships

• Serve as the primary point of contact throughout the implementation journey.
• Establish trusted relationships with clinic leaders physicians and staff.
• Communicate project status decisions risks and outcomes clearly to all stakeholders.
• Foster client engagement and ensure a positive onboarding experience.

Drive Continuous Improvement

• Contribute to the evolution of MEDFARs onboarding methodology tools and best practices.
• Collaborate with Product Engineering Data Migration Training and Support teams to improve implementation outcomes.
• Share client feedback market insights and lessons learned to continuously enhance the onboarding experience.

Qualifications :

• University degree in a relevant discipline or an equivalent combination of education and experience. Backgrounds in healthcare business technology health informatics or related fields are welcomed.
• 3 years of experience leading client-facing implementation deployment transformation or operational projects.
• Experience leading software implementation change management or digital transformation initiatives.
• Proven ability to manage multiple concurrent projects and competing priorities in a fast-paced environment.
• Strong stakeholder management skills with the ability to build trusted relationships and influence outcomes across diverse groups.
• Excellent organizational communication problem-solving and decision-making abilities.
• Strong customer focus and commitment to delivering exceptional client experiences.
• Experience documenting analyzing and improving business clinical or operational workflows.
• Experience in healthcare technology EMR/EHR implementations healthcare operations or health informatics is preferred.
• PMP or other recognized project management certifications are considered assets.
• Bilingual : English and French an asset

Working Conditions

• Hybrid work environment.
• Travel to client sites (30% of your time)  throughout Ontario as required 
• Flexible schedule to support client implementation activities.
• Valid drivers license access to a car and willingness to travel throughout Ontario.

Additional Information :

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• Internal growth opportunities (promotions internal mobility)
• Support from a wellness and social committee with initiatives to foster team cohesion mental health and employee well-being
• A company culture focused on transparency collaboration and innovation

Join a dynamic and innovative environment where your work directly contributes to improving Technical Support operations while helping modernize healthcare across Canada and internationally.

Remote Work :

Yes

Employment Type :

Full-time