Employee Service Centre (ESC) Representative

Come and be a part of the City of Edmontons Employee Service Centres (ESC) dynamic team! As a Payroll Representative youll be responsible for efficient payroll functions that support over 14000 City employees throughout 8 different departments.

Working with a team of professionals you will provide efficient solutions and services to the entire organization in a manner that focuses on accuracy timeliness and exceptional customer service in a fast-paced environment.

What will you do

• Process bi-weekly payroll and audit end-to-end payroll for union and non-union employees
• Provide interpretation regarding collective agreements administrative policies and legislative changes
• Provide information and payments in accordance with collective agreements third party processes and applicable legislation as they relate to time-entry allowance and premiums WCB and ROE processing leave plans and benefit entitlements
• Research problem solve and respond to individual employee pay and benefit enquiries received in a continuous phone queue system email or chat
• Human Resources Information System (HRIS) projects and testing as required

• Completion of Grade 12
• Minimum 3 years related progressively responsible experience in end-to-end union payroll administration in a large corporate environment
• Completion of Payroll Compliance Practitioner Certificate (PCP) from the National Payroll Institute. (Applicants working towards this certificate may be considered)

Assets:

• Completion of a Benefits or Pension Administration Certificate (CEBS/PPAC) or Human Resources Administration Certificate
• Relevant experience using PeopleSoft and SAP SuccessFactors (or similar HRIS software)
• Experience interpreting and applying Collective Agreements for payroll purposes
• Experience reconciling data in a unionized environment
• Experience with payroll system upgrades

Skills required for success:

• Highly developed customer service skills and proactive problem-solving abilities in addition to being able to manage multiple priorities with the ability to meet constant deadlines
• Ability to be an active and positive team player
• Effective oral and written communication skills
• Ability to interpret information determine alternatives and implement solutions
• Ability to make decisions within established policies and procedures
• Proficiency in Microsoft Office: Word & Excel and Google: Docs Sheets & Gmail
• Alignment to our Cultural Commitments and Leadership Competencies ( a culture of equity diversity reconciliation and inclusion

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement
• Applicants may be tested

Work Environment:

• Note: This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite
• This position is eligible for the EDO program (Earned Day Off)
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance

The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 2 Permanent Full-Time positions

Hours of Work: 40 hours per week Monday - Friday

Salary Range: $29.924 - $37.552 (Hourly); $62481.310 - $78408.580 (Annually)

Recruitment Consultant: SL/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation

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