Emergency Roadside Service Technician
Job Location:
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
CAA Atlantic is recognized as one of Canadas Most Admired Corporate Cultures! Were committed to supporting your development through comprehensive training programs and continuous learning opportunities - helping you advance your skills and achieve your professional goals. Our generous vacation allowance annual incentive program and top-tier benefits ensure you and your family are well taken care of.
CAA Atlantic is a member-based organization serving over 320000 members across Atlantic Canada. Headquarters in Saint John N.B. CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance travel services and exclusive savings and rewards for our members. Were deeply focused on helping Atlantic Canadians travel safely and confidently whether they are on the road close to home or planning trips around the world.
I love my job with CAA Atlantic because its great to be able to work with a great group of people and an even better company that values the work we do! Its also always nice to make members day that much better when we provide the roadside assistance we provide them!! - Daniel Tow Operator
- YouTube: Hidden Gems: Working at CAA Atlantic
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic - Employee Benefits
- Careers CAA Atlantic- Team Member Stories
Join Our Automotive Services Team and Help Keep Atlantic Canada Moving!
Are you someone who feels a sense of reward and satisfaction when helping others Are you passionate about roadside safety Do you have a strong mechanical aptitude and interested in all things automotive If yes we have a great career opportunity for you!
As an Emergency Roadside Service (ERS) Technician youll be the reassuring face of CAA Atlantic on the roadside delivering trusted towing and roadside assistance with professionalism safety and care. Every day brings new challenges and opportunities to make a real difference - whether youre rescuing a Member with a flat tire towing a vehicle to a repair shop delivering fuel on a rainy night or boosting a battery during a winter storm. We do all that and more for our Members!
In this hands-on fast-paced role youll take pride in providing safe and efficient towing services while performing a wide range of roadside support from lockouts to tire repairs and battery installations. Youll use your mechanical know-how and problem-solving skills to assess situations quickly and get Members back on their way - all while communicating clearly and courteously with Members and Dispatchers to ensure timely dependable service.
Were looking for safety-minded reliable team players who thrive in dynamic environments and take ownership of their work. Flexibility is key - our Members count on us around the clock and youll be ready to assist during evenings weekends and holidays when help matters most. If youre known for your positive spirit calm under pressure and dedication to excellent service youll fit right in with our trusted team of ERS Technicians at CAA Atlantic.
This position is commencing immediately
Shift Rotation Schedule: 4 days on followed by 4 days off 12 hour shifts.
Job Classification & Pre Employment Testing: This position is classified as safety sensitive. As part of CAA Atlantics commitment to maintaining a safe and healthy workplace successful candidates will be required to complete and pass a pre-employment drug and alcohol test and physical fit-for-duty assessment as a condition of employment
Accommodation: Applicants should identify in the application questionnaire if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
- Provide safe and efficient towing services for Members.
- Deliver roadside assistance such as lockout service tire changes and repairs fuel delivery and battery boosts.
- Support battery testing sales and installation for CAA Atlantic Battery Service Program.
- Communicate clearly and courteously with Members and Dispatchers to ensure timely service.
- Maintain company vehicles tools and equipment in clean and reliable working condition.
- Follow all safety traffic and company operating procedures.
- Air Brake Endorsement (required) and a valid drivers licence with a clean driving record.
- Complete and pass a pre-employment drug and alcohol test and physical fit-for-duty assessment
- Ability to safety lift push pull 70 lbs
- Strong mechanical aptitude and comfort working with vehicles.
- Excellent problem-solving and customer service skills even under pressure.
- Willingness to work a variety of shifts including evenings weekends and holidays.
- A positive reliable and safety-conscious attitude.
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
IC
About Company
CAA is a not-for-profit federation made up of eight regional Clubs providing services to over 6.5 million members in Canadian communities.
