Electronic Resources Access Services Manager & Licensing Specialist

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary

Responsible for the management of the Collections Servicess Electronic Resources and Access (ER&A) Team. Responsible for hiring co-ordinating training and evaluating the Electronic Resources and Access (ER&A) Team provisioning electronic resources (ER) services. Investigates and resolves complex problems and handles issues escalated by ER&A staff. Initiates investigation of incidents flagged by ER providers. Works collaboratively with librarians in Collections Services who have functional responsibilities in ER acquisitions and/or renewals. Responsible for managing the ER&A staff workflows and processes that support UBC Librarys ER access operations and services.

Along with the ER Licensing Specialist responsible for managing a sustainable licensing infrastructure responsive to University Counsel directives and best practices in ER Licensing. Works collaboratively with librarians in Collections Services on complex licensing issues and collaboration with the ER Licensing Specialist responsible for ER license interpretation license tracking and management and digital accessibility review to ensure use of resources are aligned with permitted uses and support accessibility best practices.

Functions as an ER services consultant across the Library and provides training and assistance. Plays both a strategic and operational role in relation to access discovery and management infrastructure updates and enhancements.

Organizational Status

• Works independently under the general direction of the supervising Collection Services Librarian.
• Works closely with Library HR in the hiring and evaluation of ER&A staff.
• Works closely with the ER Licensing Specialist investigating accessibility requests for electronic collections and licensing workflows and management.
• Works with Collections Services colleagues to review new and trial resources for access accessibility and discovery issues.
• Communicates externally with vendors to maximize services report e-content claims (including accessibility platform issues) and resolve problems.
• Provides ER services information and guidance to Library employees (staff and librarians) and Library users (including students staff faculty alumni and community members).
• Operates as an ER services consultant across the Library system and with UBC IT.

Work Performed

• Manages the access discovery problem solving management and related services associated with the Librarys electronic collections.
• Responsible for the management of the ER&A staff charged with ensuring all Library acquired electronic resources are accessible and discoverable.
• Takes a lead role in the implementation maintenance and updating of the Librarys ER access discovery and management tools including but not limited to: Knowledgebases Summon OpenAthens Usage statistics Serial Solutions.
• Assigns and distributes work; establishes priorities and adjusts workflows accordingly to maintain acceptable service levels and meet deadlines. Responsible for the work performance of the EResources & Access Team.
• Handles any problems escalated up by ER&A staff. Often has to balance autonomy in selecting a course of action with adhering to Library and University policies.
• Recruits hires and trains ER&A staffconducts staff performance reviews and training plans. Ensures compliance with CUPE 2950 collective agreement liases with Library Human Resources as necessary.
• Leads new vendor/publisher license review and negotiation process or amendments to current licenses in order to improve permitted uses comply with University Counsel policy provincial legislation on privacy and ensures terms align with current academic licensing standards.
• Acts as a functional expert for all areas of Librarys ER services: tracking management access discovery problem solving.
• Participates in the development implementation and maintenance of Licensing services that support accessibility in collaboration with UBC Library colleagues.
• Responsible for communicating with ER vendors in ensuring optimum performance and compliance with Library negotiated access agreements and licenses.
• Aids alongside UBC IT Security Library IT Management and the ER Providers in the investigation and resolution of security concerns.
• Participates in the testing and implementation of both local and third-party platforms. Serves on and reports to appropriate Committees and Working Groups.
• Communicates with the Librarys third-party discovery/ERM provider as required to problem-solve and explore system updates or options and makes recommendations on adoption of system changes.
• Develops training manuals and documentation in support of system-wide policies and delivers workshops and presentations for Library staff and patrons.
• Develops and evaluates system-wide ongoing training programs for ER management tools (e.g. discovery tools resource knowledgebases OpenURL link resolvers ERMs proxy configuration tools).
• Performs other duties related to the qualifications and requirement of the job.

Consequence of Error/Judgement

Works independently with considerable latitude under broadly established procedures and practices. Job requirements are of an advanced technical nature involving broadly established procedures and practices. There are limited opportunities for standardized solutions. Situations often require innovative on-the-fly solutions and exercising judgement in complex situations.

Competing deadlines and overlapping requests must be balanced against day-to-day priorities. Consequences of errors could have both short- and long-term consequences. Failure to act promptly and accurately to reported problems could harm the Library financially adversely affect the Librarys relationship with vendors disrupt access for patrons and impede the research of University Faculty.

Failure to act on suspected license breach incidents could lead to loss of the resource for the university financial penalty for the library and/or jeopardize user identity management and data privacy.

Supervision Received

This position is accountable to consults with and receives direction from the supervising Collections Services Librarian and Head of Collections Services. The supervising Librarian provides annual job review.

Supervision Given

Manages 2.2 FTE Library Assistants on ER&A Team coordinates and schedules day-to-day work. and responsible for hiring and performance management.

Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of two years of related experience or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own

- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications

• Ability to learn highly complex and interconnected systems for managing ER
• Experience in Technical and Collections service operations
• Ability to effectively recruit train supervise and motivate employees
• Ability to effectively use integrated library systems ER management tools office (email word processing spreadsheet and database) applications and web editing tools at an advanced level
• Ability to effectively resolve client and staff complaints in a calm non-confrontational manner and by exercising sound judgement