DMC Account Specialist
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Job Summary
About Us
Lets go on an adventure together!
Hey there were G Adventures. Were one of the worlds leading small group travel companies and weve always believed that travel isnt just about where you go its about how it changes you.
For the last 35 years weve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention as few selfie sticks as possible. Just real humans travelling your heart out across the world with open minds and a non-stop desire to make our planet better simply by exploring it.
At G Adventures our DNA (or GNA if you will) is built on belonging where bringing your authentic self to work every day isnt just accepted its downright celebrated. For our office crew you wanna rock a t-shirt with your dogs face on it We say go for it. For our Chief Experience Officers you wanna hit the road and call some of the most epic places on Earth your home office We love that and weve got you. Wanna spend your days with people you genuinely like Us too and were pretty sure youll fit right in wherever that is.
Now about that career of yours this is the kind of place where you can spread your wings and truly grow into your role. The best part You get to do it all alongside a passionate freakishly talented one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.
Feel like this could be the right fit We think so too and were already way too excited to meet you.
Reporting to the Director Operations - Tour Staff & Partnerships The DMC Account Specialist is responsible for their assigned partnerships. They own the oversight of the quality delivery of all tours and the smooth integration of partner products into the G Adventure operational model. The role ensures that all Product requirements operational responsibilities branding and quality customer experience are met in the delivery of services. Working with our local operations they must be aware of all product requirements read all participant evaluations and work with their manager to proactively identify trends with key stakeholders and work with the region to proactively put a remediation plan in place before problems impact the customer experience. The DMC Account Specialist will work closely with our partners to explain and offer solutions to delivery issues execute and monitor improvement plans.
Key Duties & Responsibilities
DMC and Stakeholder Collaboration & Project Management
Serve as the primary day-to-day liaison between the company and its partners ensuring mutual representation and alignment.
Collaborate with the DMC team (Ops Product & Marketing) to drive partnership success and shared goals.
Proactively communicate changes updates and action plans with partners to enhance the customer experience.
Collaborate with internal stakeholders to plan and execute product development initiatives managing timelines workbacks and deliverables.
Communicate product updates and improvement plans to partner organizations to maintain alignment.
Support quoting process and new business development as requested
Timeline Data Documentation Requirements
Support DMC Coordinators with data loading processes to ensure accuracy integrity and timely delivery between organizations.
Ensure compliance with partner supply chain requirements and contractual obligations and communicating results and resolutions.
Serve as liaison for software development needs advocating for enhancements that support the operational delivery of product requirements.
Training Product & Operational Quality Assurance
Support the Director Operations - Tour Staff & Partnerships with management of equipping Tour Staff & regional teams with the tools and information needed to deliver exceptional trip experiences for all DMC partnerships.
Support the creation and maintenance of all DMC partnership training documents and Standard Operating Procedures.
Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips.
Analyze trip evaluations from partnerships outside of GTC to identify trends and patterns that impact the customer experience and recommend corrective actions.
Partner with regional Operations Buying Tour Staff management to ensure trips meet PRD requirements trip design and quality standards.
Health Safety and CIM
Support the management and communication of CIM processes across the DMC partnerships.
Collaborate with internal and external stakeholders to coordinate necessary communications related to safety security CIM and trip cancellations.
May perform other duties as assigned.
Skills & Experience
4 years or more of relevant product operations and/or project management experience
Experience with the global tourism market
Experience with the buying product and operations cycle and process
Exceptional customer service and communication skills
Proven experience in administrative and management skills
Enthusiastic attitude with the drive to embrace and lead change and represent partner interest within the organization.
A team player that understands how to collaborate and build strong relationships.
Additional Information
Base Salary Hiring Range: $55000 to $73000 CAD annually
Final salary offered will fall within the posted salary range and will vary based on the candidates skills experience and qualifications
What Do We Offer You
Competitive Total Rewards Package including exclusive travel perks!
Additional days off including on your birthday!
Vacation time for you to recharge
Enhanced Parental Leave
Meaningful Employee Recognition Program
Learning and Growth Opportunities
Employee Resource Groups
*Applicable based on location*
Please note that Artificial Intelligence (AI) is used in the selection or interview process.
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Required Experience:
IC
About Company
Experience authentic adventures in over 100 countries with G Adventures. Creating unforgettable small group experiences for over 30 years. Book now!
