Dispatcher

Dispatchers are responsible for the daily management of coordinating deliveries in their area. This includes communicating and working with members of our fleet sales team and back-end operations team to provide exceptional service to our customers. This position is for our Industrial Commercial Supplies team.

Communicate daily via phone radio and emails with an assigned fleet of drivers to ensure proper load instructions are passed along and carried out.

• Determines the most efficient delivery schedules taking various factors such as driver availability size of load trip length etc. into consideration.
• Work with sales team to co-ordinate customers delivery requests.
• Maintains regular and professional communication with the customer.
• Plan loads/runs to ensure the best time efficiency and load factor.
• Coordinate vehicle maintenance.
• Assist other dispatch/shipping staff as required during spikes in workload.
• Troubleshoot delivery problems.
• Process paperwork according to company shipping procedures.

• Manage multiple and changing priorities.
• Enjoy working in a fast-paced environment.
• High detail and well organized.
• Ability to multi-task and willingness to learn.
• Work well with minimal supervision under pressure and within time constraints in a busy environment.
• Excellent people skills.
• Excellent computer skills and familiarity with Microsoft Office.

What We Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical Dental Vision RRSP Matching and PTO benefits
• Growth and development opportunities through the greater J.D. Irving Limited organization