Dispatch CSR

The RS Group

Job Location:

Winnipeg - Canada

Monthly Salary: Not Disclosed

Posted on: 6 days ago

Vacancies: 1 Vacancy

Job Summary

RS Express Ltd. is currently seeking a Dispatcher & CSR Support to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logistics running smoothly.

If you enjoy problem-solving collaborating with dispatch and drivers and being a key point of contact for customers wed love to hear from you.

Key Responsibilities

Maintain regular communication with drivers & monitor driver locations delivery status and ETA; re-route as needed
Coordinate with operations warehouse and customer service teams.
Prioritize and schedule urgent or time-sensitive shipments
Handle inbound and outbound calls emails when communicating with clients and drivers
Provide backup coverage for dispatchers and customer service representatives during absences meetings or peak periods including monitoring after-hours calls and late driver returns
Assist with scheduling deliveries and coordinating logistics between customers and drivers
Maintain a strong working knowledge of fleet operations including driver assignments fleet availability and role responsibilities
Monitor customer calls in real time and ensure prompt communication regarding delays cancellations or service changes
Maintain compliance with company policies and safety regulations.
Participate in team meetings to collaborate on ideas
Support general office duties as assigned

Qualifications & Experience

2-3 years of experience dispatching and customer service experience
Demonstrated ability to work with logistics and delivery software with adaptability to new systems and technology
Excellent English communication skills both written and verbal
Strong problem-solving decision-making and organizational skills
High attention to detail and a strong sense of accountability
Proficiency with dispatch/routing software and vehicle GPS tracking software.
Proficiency in Microsoft Office including Outlook Excel and Word
Ability to obtain a satisfactory Criminal Record Check (at the employees expense)
Legally eligible to work in Canada

Working Conditions

Full-time position: 40 hours per week Monday to Friday 7:30 a.m. 4:00 p.m. with flexibility for staggered start times as required
In-office role reporting to the Transportation Operations Lead
Extended periods of sitting and computer work
Occasional filing and office organization requiring standing walking bending and reaching
Periodic work in the yard to meet with drivers as operational needs arise

We thank all applicants for their interest; however only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.

RS Express Ltd. is currently seeking a Dispatcher & CSR Support to join our dynamic courier and transportation team. This role is ideal for a professional who thrives in a fast-paced high-accountability environment and takes pride in delivering exceptional customer service while keeping daily logist...

If you enjoy problem-solving collaborating with dispatch and drivers and being a key point of contact for customers wed love to hear from you.

Key Responsibilities

Maintain regular communication with drivers & monitor driver locations delivery status and ETA; re-route as needed
Coordinate with operations warehouse and customer service teams.
Prioritize and schedule urgent or time-sensitive shipments
Handle inbound and outbound calls emails when communicating with clients and drivers
Provide backup coverage for dispatchers and customer service representatives during absences meetings or peak periods including monitoring after-hours calls and late driver returns
Assist with scheduling deliveries and coordinating logistics between customers and drivers
Maintain a strong working knowledge of fleet operations including driver assignments fleet availability and role responsibilities
Monitor customer calls in real time and ensure prompt communication regarding delays cancellations or service changes
Maintain compliance with company policies and safety regulations.
Participate in team meetings to collaborate on ideas
Support general office duties as assigned

Qualifications & Experience

2-3 years of experience dispatching and customer service experience
Demonstrated ability to work with logistics and delivery software with adaptability to new systems and technology
Excellent English communication skills both written and verbal
Strong problem-solving decision-making and organizational skills
High attention to detail and a strong sense of accountability
Proficiency with dispatch/routing software and vehicle GPS tracking software.
Proficiency in Microsoft Office including Outlook Excel and Word
Ability to obtain a satisfactory Criminal Record Check (at the employees expense)
Legally eligible to work in Canada

Working Conditions

Full-time position: 40 hours per week Monday to Friday 7:30 a.m. 4:00 p.m. with flexibility for staggered start times as required
In-office role reporting to the Transportation Operations Lead
Extended periods of sitting and computer work
Occasional filing and office organization requiring standing walking bending and reaching
Periodic work in the yard to meet with drivers as operational needs arise

We thank all applicants for their interest; however only those selected for an interview will be contacted. Requests for reasonable accommodation will be accepted throughout the hiring process.