Director, Strategy, Risk and Business Operations
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Job Summary
Join a Challenger
At EQ were remaking banking so every Canadian gets ahead every day. Serving nearly 4 million Canadians from coast to coast we offer a wide variety of financial services from banking and lending to trust and credit union solutions.
Weve been at this since 1970 challenging the conventions of traditional banking with smarter faster and more connected financial experiences.
Whats kept us moving The people behind it all: challengers who ask better questions push back on old assumptions and look for a better way forward.
If youre driven to help reshape how banking works for Canadians and the businesses that power our economy this could be your next big opportunity.
We cant wait to get to know you!
Reporting to the VP Decumulation the Director Strategy Risk & Business Operations is responsible for leading the strategic planning business performance and enablement governance and risk management functions for the Reverse Mortgage and Insurance Lending business. Acting as the operational and strategic leader to the VP Decumulation this role ensures the business maintains a robust risk and control environment while delivering on growth profitability and customer objectives.
The Director will oversee enterprise and business-specific risk activities including risk appetite monitoring credit operational compliance legal conduct model and reputational risks. This leader will act as the primary liaison between the business and corporate Risk Legal Compliance Finance Audit Governance and other business related risk functions such as Fraud Management while ensuring the business meets all regulatory governance and board reporting obligations.
In addition the Director will lead annual strategic planning financial forecasting business performance management executive and Board reporting KPI development enterprise initiatives business enablement programs and the development of new products and growth opportunities. The role requires a unique combination of strategic leadership analytical rigor operational execution governance expertise and cross-functional influence.
Strategic Planning & Business Performance
- Support the development and execution of the annual business strategy operating plan and growth priorities for the Reverse Mortgage business.
- Own business performance management including KPI development executive dashboards forecasting and financial modeling.
- Drive strategic business initiatives and investment decisions through business cases market analysis profitability assessments and ongoing performance reporting. Lead the execution of initiatives as needed.
- Key Metrics: Achievement of annual volume revenue and profitability targets Strategic initiative delivery (% completed on time and on budget) KPI and reporting accuracy/timeliness
Risk Management & Governance
- Own first-line risk management activities across credit operational compliance legal conduct and reputational risk.
- Act as the primary liaison between the business and Risk Compliance Legal Audit and other partners.
- Lead program development activities such as a the corporate RCM program risk assessments issue remediation governance activities and committee submissions while ensuring compliance with risk appetite and regulatory requirements. Perform testing of business controls as needed.
- Key Metrics: Number and severity of audit compliance or regulatory findings completion of remediation actions within agreed timelines business performance against approved risk appetite metrics.
Credit Risk Portfolio Analytics & Model Governance
- Oversee LTV model governance portfolio monitoring stress testing and scenario analysis to support risk management and strategic decision-making.
- Partner with Credit Risk and Finance teams to monitor portfolio performance concentration risks and emerging trends.
- Lead development and reporting of portfolio risk and capital metrics for executive and Board audiences.
- Key Metrics: Portfolio delinquency and loss performance versus plan timeliness and accuracy of stress testing and scenario analysis LTV model governance and validation compliance.
Executive Board & Regulatory Reporting
- Lead preparation of Board Executive Committee ERMC and regulatory reporting packages.
- Develop clear data-driven insights and recommendations supporting strategic and risk-related decision-making.
- Ensure reporting effectively communicates business performance emerging risks and mitigation actions.
- Key Metrics: On-time delivery of Board and committee materials stakeholder satisfaction with reporting quality and insights number of material reporting errors or revisions.
Business Enablement & Transformation
- Lead cross-functional business transformation and operational improvement initiatives that enhance scale efficiency and customer outcomes.
- Establish governance frameworks to prioritize monitor and measure strategic project delivery.
- Partner across Technology Operations Product and Finance to remove barriers and accelerate execution. Identify and accelerate opportunities to leverage AI through the risk and all business functions.
- Key Metrics: Benefits realized from business initiatives project delivery on time and within budget.
New Product Development & Innovation
- Lead strategic evaluation business case development and governance for new products and product enhancements.
- Coordinate cross-functional assessments involving Risk Finance Credit Legal Compliance Operations and Technology.
- Ensure new products meet profitability customer risk and regulatory objectives.
- Key Metrics: New product launches delivered on time business case outcomes versus forecast product profitability and adoption rates
People Leadership
- Lead develop and coach a high-performing team responsible for strategy risk analytics and business operations.
- Foster a culture of accountability collaboration and continuous improvement.
- Build organizational capability in strategic planning governance data analytics and risk management.
- Key Metrics: Employee engagement scores achievement of team performance objectives.
- Bachelors degree in Business Finance Economics Mathematics or a related field.
- 10 years of progressive experience in strategy risk management business management finance consulting or related leadership roles within financial services.
- Ideally has a mix of Consulting and financial industry experience.
- Deep understanding of credit risk operational risk compliance risk governance frameworks and financial services regulatory environments.
- Experience preparing Executive Committee Board and Risk Committee materials.
- Strong financial modeling forecasting and business case development experience.
- Experience leading strategic planning and enterprise transformation initiatives.
- Strong analytical skills with the ability to synthesize complex information into clear recommendations and actionable insights.
- Exceptional stakeholder management skills with demonstrated ability to influence senior executives and cross-functional teams.
- Advanced proficiency in data analysis KPI development dashboard creation and performance management.
- Excellent written verbal and presentation communication skills.
Equity Diversity & Inclusion
EQ is committed to building an inclusive accessible environment where every employee feels valued respected and supported. We believe our organization is stronger and our people thrive when we honour and celebrate diverse experiences identities and perspectives. Were equally committed to supporting your growth both professionally and personally.
We provide a barrierfree recruitment process and work environment. If you require accommodations at any stage we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process EQ uses AI to help screen assess and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank the countrys seventh-largest Schedule I bank by assets which operates EQ Bank Canadas Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
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About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
