Director, Quality & Compliance Hybrid

WHO WE ARE

When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $0.00 - 0.00

The Director Compliance Quality & Patient Safety isresponsible for leading the quality compliance audit-readiness andpatient-safety framework across GreenShield Pharmacys integrated operationsincluding specialty pharmacy digital pharmacy patient support programsnursing and infusion clinics wholesale (DEL) logistics and distribution.

The role owns the development and maturity of the QualityManagement System SOP governance incident reporting root-cause analysisCAPA training governance audit management pharmacovigilance oversight andquality reporting. This role ensures operational practices are compliantdocumented scalable and aligned with applicable regulatory contractualmanufacturer accreditation privacy-related and internal governancerequirements.

The outcome of this role is a more mature consistent andaudit-ready quality infrastructure that supports patient safety reducesorganizational risk strengthens partner and regulator confidence and enablessustainable operational growth.

Key Responsibilities

• Own and mature the Quality Management System across pharmacy patient programs nursing/infusion wholesale logistics and distribution ensuring quality standards are translated into practical day-to-day operating procedures.
• Provide governance over SOPs policies work instructions operational workflows document control versioning review cycles approvals change management archiving and audit retrieval.
• Lead the training governance framework including LMS oversight role-based training requirements training records SOP acknowledgements and learning documentation to ensure teams are trained compliant and operating consistently.
• Lead the organizations audit-readiness framework and support internal audits external audits inspections accreditation activities and partner reviews.
• Ensure operational practices align with applicable OCP Health Canada DEL/wholesale manufacturer PSP pharmacovigilance AE/PQC privacy-related contractual and internal governance requirements.
• Coordinate audit responses remediation plans evidence packages reconciliation requirements quality checks and follow-up actions through to closure.
• Lead the framework for identifying reporting investigating escalating and trending quality events operational incidents patient-safety concerns service failures cold-chain issues documentation gaps privacy-related operational deviations and compliance issues.
• Ensure root-cause analysis corrective and preventive actions (CAPA) effectiveness checks and trend reviews are consistently completed and documented.
• Drive a culture of transparency learning accountability patient safety and continuous improvement.
• Own the training governance framework for pharmacy nursing/infusion patient programs One Point case management customer service pharmacy assistants logistics wholesale and related operational roles.
• Define role-based training requirements onboarding standards SOP training competency expectations LMS documentation training records retraining requirements and evidence of completion for audit purposes.
• Partner with operational leaders to ensure teams are trained to perform their roles consistently safely and in alignment with approved procedures without owning day-to-day operational performance or CI delivery.
• Develop quality reporting and key quality indicators to provide visibility into compliance posture audit readiness patient-safety trends CAPA status training compliance PV/AE/PQC compliance and emerging risks.
• Establish and lead cross-functional quality governance including a Quality and Patient Safety Council to review trends escalate risks and drive accountability for remediation.
• Partner with operations clinical technology privacy legal risk finance people and external stakeholders to embed quality expectations into daily operations and transformation initiatives.
  
  

WHO WERE LOOKING FOR

• Undergraduate degree in pharmacy nursing health sciences life sciences healthcare administration quality management business or a related field.
• Professional background in healthcare pharmacy patient support program operations quality compliance patient safety regulatory affairs or regulated operations.
• 7 years of progressive experience in quality compliance pharmacy operations healthcare operations patient support programs nursing/infusion operations specialty pharmacy regulated distribution logistics or a related regulated environment.
• Experience with SOP governance audit readiness incident management CAPA training governance quality systems or compliance oversight.
• Strong working knowledge of quality management systems SOP governance document control incident reporting root-cause analysis CAPA change control training governance audit readiness and patient-safety frameworks.
• Knowledge of regulated healthcare pharmacy specialty pharmacy patient support programs nursing/infusion wholesale logistics or distribution environments including the operational realities of frontline teams.
• Understanding of applicable regulatory professional contractual manufacturer pharmacovigilance AE/PQC privacy-related accreditation and internal governance requirements including OCP and Health Canada expectations where applicable.
• Knowledge of LMS administration role-based training programs training records competency documentation SOP acknowledgement processes and audit evidence requirements.
  Build and mature quality compliance training audit-readiness and patient-safety frameworks across complex operational environments.
• Translate regulatory contractual quality and patient-safety requirements into practical standards SOPs work instructions training requirements and governance processes.
  Lead audit preparation audit response remediation planning evidence collection CAPA tracking and follow-up to closure.
• Develop role-based training frameworks and partner with operational leaders to ensure staff are trained competent and working in alignment with approved procedures.
• Communicate clearly with executives operational leaders frontline teams auditors regulators manufacturers PSP partners and cross-functional stakeholders.
• Influence leaders and teams without direct authority using sound judgment credibility structure and practical problem-solving.
• Building structure in areas where processes documentation training or accountability are fragmented or immature.
• Balancing compliance expectations with operational practicality in a fast-paced multi-site healthcare environment.
• Identifying risk prioritizing gaps escalating issues appropriately and driving sustainable remediation.
• Creating a culture of quality documentation discipline audit readiness patient safety and accountability.
• Maintaining independence and quality discipline while partnering constructively with operational leaders.

Nice to Have:

• Graduate degree in healthcare administration business quality management regulatory affairs patient safety or a related discipline.
• Licensed pharmacist nurse or other regulated healthcare professional.
• Quality patient safety risk regulatory privacy project management Lean/Six Sigma audit or change management certification.
• 10 years of progressive experience in a regulated healthcare specialty pharmacy PSP pharmaceutical wholesale distribution or infusion clinic environment.
• Experience with Health Canada DEL OCP manufacturer audits PV/AE/PQC obligations PSP audits pharmacy accreditation and multi-site healthcare operations.
• Prior people leadership experience preferred.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Director