Director, Product Owner Process Optimization Simplii Financial

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

At Simplii Financialwerereshaping how millions of Canadians manage their finances. As the Director Product Owner Process Optimization youll lead the vision roadmap and priorities for Simpliis Process Optimization squad. Youll identify high-impact opportunities across core operational processes and guide the squad from discovery through delivery with a focus on simplifying work improving reliability and creating better outcomes for clients and team members. A key priority in this role is using modernization as an opportunity to redesign how the bank operates rather than replicating fragmented or manual legacy processes on new platforms. Youll work across business operations technology and control teams to design future-state processes that are efficient scalable and resilient. Throughout youll bring strong business judgment leadership and a practical mindset that keeps the team focused on measurable progress.

At Simplii we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

How youll succeed

• Set direction- Define the vision roadmap and backlog priorities for the Process Optimization squad. Make clear trade-off decisions that balance business value client and employee impact operational efficiency risk reduction and long-term simplification.

• Drive process transformation- Lead the team in identifying operational pain points mapping current-state processes and designing practical future-state improvements. Increase straight-through processing reduce manual effort simplify handoffs and improve reliability across core operational activities.

• Envision and build a modern bank- Use Simpliis modernization program to rethink fromfirst principles how a modern digital bank should operate.

• Advance automation and AI opportunities- Identify where automation workflow tools process mining document intelligence decision support and artificial intelligence can improve speed quality controls and resilience. Ensure solutions are practical measurable well-governed and appropriate for a regulated banking environment.

• Embed controls by design-Work closely with risk and control partners to build compliance fraud anti-money laundering privacy security auditability and operational resilience into processes from the start. Help shift from manual controls to preventative automated and data-informed controls.

• Lead agile delivery- Break work into clear epics stories and sprint-level outcomes that create visible progress. Keep the squad aligned on priorities accountable for delivery and focused on outcomes that are adopted measured and connected to the broader operating model.

Who you are

• You bring deep business and operational insight.You understand how banking works across products channels operations technology risk and enterprise partners. You can identify where the biggest process improvement opportunities exist and connect them to meaningful business outcomes.

• You know how to turn ambiguity into action.You can take a broad or complex challenge and define aclear path forward including priorities sequencing success measures and practical next steps.

• You have strong leadership and transformation experience.You bring experience leading teams process optimization business transformation business architecture operations improvement or related cross-functional change in a complex organization. Youre confident shaping roadmaps and connecting delivery to measurable results.

• Youre skilled in process design and continuous improvement.You have experience diagnosing operational pain points mapping current-state processes and designing better future states. Youre familiar with methods such as root-cause analysis value-stream thinking process mapping process mining service design and continuous improvement.

• You understand risk in a regulated environment.You have sound knowledge of risk compliance privacy security fraud anti-money laundering auditability and operational resilience requirements. You apply this knowledge to ensure process improvements are both effective and appropriately controlled.

• You influence across teams.You can build trust and alignment with senior leaders subject matter experts engineers architects operations partners data teams and control partners. Experience in banking financial services fintech digital operations consulting or another regulated high-volume environment is strongly preferred and exposure to modernization workflow APIs automation or AI-enabled operations is an asset.

• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills